Observability Product Owner owning monitoring platforms, roadmaps and integrations. Supporting EDC, Canada’s export - finance corporation, with resilient technology operations and actionable insights.
About the role
- Senior Product Manager owning AI, Mission Assistant, and cross-product initiatives. Shaping nonprofit software products across fundraising, donor management, finance, and communications.
Responsibilities
- Own Mission Assistant and cross-product initiatives end to end, from discovery through launch, adoption, and iteration
- Shape the Mission Assistant roadmap across Aplos, Raisely, Keela, and grant management
- Coordinate dependencies with other product owners
- Lead customer research into nonprofit workflows and turn insights into focused product bets
- Decide where AI creates meaningful customer improvements versus simpler product work
- Define success metrics, measure impact, and iterate after launch
- Build working prototypes with AI tools and review them with engineering in GitHub
- Partner with Engineering and Data on AI quality, reliability, cost, and user trust
- Work in small, project-based pods through syncs, async prototype reviews, and demos
- Communicate progress, risks, and trade-offs to leadership and partners with recommendations
- Support rollout with enablement for Customer Success, Sales, and Marketing
- Mentor other PMs through critique, pairing, and craft standards
Requirements
- 5+ years of product management experience in SaaS, ideally B2B
- Track record of owning products end to end from discovery through delivery and iteration
- Experience launching several significant product initiatives
- Hands-on AI product experience, with examples of AI features or prototypes built or shipped
- Working understanding of generative AI, automation, agentic workflows, and LLM capabilities and limitations
- Comfort using AI daily, including building lightweight prototypes
- Ability to partner with engineers and data scientists and evaluate quality, cost, reliability, and user trust trade-offs
- Senior individual contributor mindset and ability to create structure in ambiguity
- Customer and business curiosity, with ability to turn insights into focused bets and use metrics to prioritize
- Strong influence across Engineering, Design, Data, and go-to-market teams
- Interest in mentoring other PMs without a manager title
- Clear written communication and commercial sense connecting product decisions to business outcomes
- Some overlap with Pacific hours required
- Nonprofit tech, fundraising, fund accounting, CRM, or grants experience preferred
- Platform or multi-product suite experience preferred
Benefits
- 4 weeks paid leave plus 11 days of public holidays in Canada
- Extra 2-week end-of-year company shutdown
- Generous paid sick leave
- Remote-first work arrangement within approved hire locations
- Support for learning new skills
- Conference or course tickets
- Medical, dental, vision, disability, and life insurance coverage in Canada and the US
- 4% retirement match in Canada and the US
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