LP
Support Executive/Application Support Analyst
LinkedIn Recruiter Post
Contract role for Support Executive/Application Support Analyst in Halifax. Requires UNIX, SQL, ITSM, monitoring, scripting, and communication skills.
About the role
- Customer Care Specialist providing support for Sage Intacct customers. Ensuring seamless experience and timely resolution of inquiries while collaborating with internal teams.
Responsibilities
- Provide front-line support for customers using Sage Intacct, addressing inquiries via ticketing systems, chat, call, or email
- Troubleshoot functional and basic technical issues related to Sage Intacct and integrated solutions
- Review and triage support tickets, ensuring proper prioritization and timely resolution
- Escalate complex issues to L2/technical teams with clear documentation and context
- Assist in queue management, ensuring SLAs and response times are met
- Educate customers on product features, best practices, and workflows
- Collaborate with internal teams (Product, Engineering, and Implementation) to resolve issues efficiently
- Maintain accurate records of customer interactions and resolutions
Requirements
- Experience supporting Sage Intacct and/or Vital Edge (AP, AR, cash management, or general ledger modules preferred)
- Background in customer support, customer care, or helpdesk environments
- Strong troubleshooting and problem-solving skills
- Excellent communication skills (written and verbal)
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with ticketing systems (e.g., Intercom, Zendesk, Salesforce, etc.)
- Basic accounting knowledge is a plus
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Telecomm Support Technician at Alberta Emergency Management Agency ensuring reliability of communications for first responders across Alberta. Involves monitoring, responding to system events, and collaboration with agencies.
Technical Analyst assessing and processing disability claims at iA Financial Group. Collaborating on client communication and ensuring timely benefit administration.
IT Support Analyst joining the team to deliver exceptional support for hybrid employees. Troubleshooting devices and systems ensuring seamless operational efficiency.
Application Support Analyst responsible for software infrastructures and applications at Aviso Wealth. Collaborating with multiple business units and vendors to ensure seamless application delivery and support.
Product Support Analyst at CMiC providing first contact support for software inquiries and issues. Actively engaging with customers to troubleshoot problems and enhance client relationships.
Operations Support Engineer supporting and optimizing .NET, React, NodeJS, and microservices applications. Collaborating in Azure environments to ensure high availability and performance with on - call support.
Technical Support Agent for Moxie Suite assisting in bug triage and internal team support. Engaging with stakeholders to streamline technical issues and enhance documentation.
Senior Technical Support Architect responsible for delivering exceptional support experience for Assent’s customers. Managing escalations and partnering with engineering teams for effective resolutions.
Technical Support Specialist providing first line technical support for QuidelOrtho products and services. Handling customer complaints and troubleshooting issues for laboratory settings using strong analytical skills.