Production Support Analyst ensuring stability of enterprise systems and troubleshooting issues. Collaborating with teams for timely incident resolution in a hybrid work environment.
About the role
- WordPress Support Developer maintaining and improving live client websites for a Canada-based digital marketing agency. Focused on troubleshooting, bug fixes, and ensuring optimal website performance with multiple CMS platforms.
Responsibilities
- Maintain and improve a portfolio of live client websites.
- Handle ongoing website support tasks including bug fixes, broken elements, and layout adjustments.
- Work primarily on WordPress websites, while also supporting other CMS platforms such as Duda, Squarespace, and Divi.
- Set up and manage staging environments for safe updates and testing.
- Ensure daily backups are properly configured and functioning within hosting environments.
- Update and maintain themes, plugins, and CMS components.
- Implement updates to footers, contact forms, favicons, and page elements.
- Troubleshoot and resolve issues related to site speed, responsiveness, and performance.
- Implement and validate schema markup and technical SEO improvements.
- Identify and fix technical SEO issues that impact search visibility.
- Monitor and maintain overall website health and stability.
- Support integrations and ensure functionality across forms, plugins, and external tools.
- Communicate clearly with internal teams regarding fixes, updates, and timelines.
- Document recurring issues and solutions to improve efficiency over time.
Requirements
- 2–4+ years of experience working with WordPress and website maintenance/support.
- Experience working across multiple CMS platforms (WordPress required; Duda, Squarespace, Divi is a plus).
- Strong understanding of website troubleshooting, debugging, and issue resolution.
- Working knowledge of HTML, CSS, and basic JavaScript.
- Familiarity with technical SEO concepts (site speed, schema, indexing, etc.).
- Experience setting up staging environments and managing backups.
- Comfortable working with hosting environments and basic server-side checks.
- Experience handling task-based or ticket-based workflows.
- Strong attention to detail and ability to manage multiple small tasks efficiently.
- Ability to prioritize and work independently in a fast-paced environment.
- Strong written communication skills in English.
- Availability to work within or overlap with U.S. time zones.
Benefits
- Competitive monthly compensation in USD.
- 15 days of PTO per year.
- Fully remote opportunity — work from anywhere in Latin America.
- Long-term placement with a stable, growth-focused digital marketing agency.
- Hands-on role with real impact across multiple live websites.
- Opportunity to grow into more advanced technical or SEO-focused responsibilities.
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