Remote Real Estate Appointment Setter generating qualified appointments through outbound calls and lead nurturing. Supporting agents and sales teams with follow - ups, qualification, and scheduling.
About the role
- Patient Appointment Coordinator scheduling patients for Vision Loss Rehabilitation Canada’s mobile Eye Van clinic. Managing referrals, medical records, OHIP support, and appointment coordination across Northern Ontario.
Responsibilities
- Complete the booking process for patients’ appointments within a distinct geographic area
- Prepare patient clinic appointment schedules for each town
- Update patient demographics and referral information
- Coordinate information received through fax and inform appropriate staff
- Maintain a comprehensive list of referring health care providers and Eye Van doctors
- Review and prepare patient recall lists to support appointment scheduling
- Provide information about the Eye Van Program and VLRC services and resources
- Flag urgent or critical situations to the Supervisor or designated staff
- Accurately enter patient information into the medical database in a timely manner
- Scan documents into the electronic medical database using naming convention standards
- Manage workload and patient appointment schedules effectively and efficiently
- Process appointment cancellations and changes and advise appropriate staff
- Support updates for OHIP codes and reports, correction of OHIP billing errors, and payment reports
- Communicate with health care organizations regarding patient referrals to the Eye Van and other organizations or specialists
- Provide administrative support related to the pre- and post-Eye Van tour, General Manager, and other team members
- Work independently and collaboratively with the team and other departments
- Participate in service evaluation and program planning processes as needed
- Follow established guidelines, policies, procedures, service standards, and practices
- Consult with the Supervisor on complex issues and maintain privacy and confidentiality
Requirements
- Proficient level of knowledge working with medical applications and software related to and including the management of caseloads
- Demonstrated organizational and time management skills
- Sensitivity to the needs of persons with vision loss
- Ability to effectively communicate verbally and in writing
- Detail-oriented, with ability to enter data accurately
- Proficient in the use of Microsoft Office software and database management and willingness to learn new software applications
- Knowledge of eye conditions and blindness prevention would be an asset
- A college diploma in medical administration or 3 years working experience within an administrative function
- Proficient typing and keyboarding skills
- OHIP billing experience and knowledge of medical software are considered assets
- Bilingual in French and English is considered an asset
- Ability to work flexible hours
- Successful candidate must pass a standard Vulnerable Sector Check
Benefits
- Competitive salaries and benefits
- Flexible schedules
- Opportunities for professional development and growth
- Accommodation for applicants with disabilities at any stage of the hiring process
- Inclusive, fair, transparent, and accessible recruitment process
- Standard Vulnerable Sector Check required for the successful candidate
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