Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
About the role
- Technical Support Specialist assisting clients with application issues for health service providers. Collaborating with technical teams and enhancing system reliability through effective troubleshooting and documentation.
Responsibilities
- Client Communication: Engaging with clients via email and Teams meetings to understand, reproduce and troubleshoot technical issues and concerns.
- Backend Investigation: Identifying and investigating issues within the Application backend systems like configuration, integration, platform, different modules and database.
- Incident Management: Utilizing incident management software such as Better Stack to acknowledge and resolve critical or after hour Incidents
- Monitoring Implementation: Deploying monitoring tools like Azure Monitor, Better Stack, and Dynatrace for proactive system health monitoring.
- Team Collaboration: Document Investigation on tickets collaborate with other internal technical teams like Engineering, Architecture, Platform, etc.
- Interact with Clients: Act as the point of contact for Support coordinators from hospitals and healthcare regions, providing exceptional Application technical support.
- Problem Solve: Utilize your technical expertise to diagnose, reproduce and troubleshoot application issues efficiently.
- Create Documentation: Develop and maintain comprehensive documentation, including FAQs and troubleshooting guides for common application issues.
- Collaborate Across the Organization: Effectively manage escalations and collaborate with cross-functional teams to address complex technical challenges.
Requirements
- 1 – 3 years previous experience in a similar technical support role
- Degree or diploma in computer science, computer systems engineering, software engineering, web design, or a field related to the industry
- Knowledge on ITIL practices and framework
- Knowledge and experience in troubleshooting issues related to SQL server & database
- Knowledge and experience in Azure Dev-ops
- Knowledge and experience in Cloud Azure PaaS and SaaS environments
- Familiar with Scrum and agile process
- Strong knowledge of browser debugging tools for all major browser types
Benefits
- Compliance with all applicable privacy legislation
- Compliance with all employment legislation
- Compliance with all Vitalhub policies
- Participation in an inclusive and supportive team environment
- Continuing professional development to stay current with industry standards
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Engineer providing escalated technical support for AI platform in insurance claims. Collaborating with cross - functional teams to resolve complex issues and maintain platform configurations.
Technical Support Engineer providing frontline support for enterprise customers in the fleet mobility industry. Collaborating with product teams to resolve complex technical issues and improve product quality.
Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.
Senior Technical Support Analyst managing large enterprise Cisco networks and providing ongoing IT support for the City of Toronto. Leading technical projects and ensuring system improvements.
IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience.
LP
Application Support Specialist – Senior
LinkedIn Recruiter Post
Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.
IT Support Developer providing on - site and remote support for IT and network issues across warehouse sites. Involved in cybersecurity, network operation, and pre - sales solution implementation.