Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
About the role
- Technical Support Specialist providing technical support for corporate users, responsible for managing various software and hardware systems. The role requires being in office three days a week and administering Google Workspace.
Responsibilities
- Providing internal technical support to employees regarding hardware, software, and security.
- Administering and managing Voices’ Google Workspace, MDM, Zero-Trust and office network systems.
- Assisting HR with onboarding and offboarding tasks, related to hardware and software.
- Managing the process of procuring hardware and software resources for new and existing employees.
Requirements
- A degree or diploma in computer science or information technology.
- Minimum of 1-3 years of experience in a technical support role.
- Prior experience in tech support, helpdesk support, or a similar role.
- Proficiency in Windows and/or MacOS.
- Required to be in the office for a minimum of 3 days/week.
- Requires occasional after hours work to resolve urgent requests or to perform network maintenance.
Benefits
- Generous Vacation: We offer 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
- Personal Time: Take care of what matters with 5 paid personal days and 3 unpaid personal days annually.
- Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment.
- Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment.
- Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance.
- Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more.
- Community Impact: We empower you to give back with 8 hours of paid volunteer time annually, allowing you to support the causes and nonprofits that matter most to you.
- A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).
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