Acoustic Engineer delivering noise and vibration control for mission - critical data centre projects. Supporting acoustical design, modelling, compliance, construction, and commissioning across multidisciplinary teams.
About the role
- Forward Deployed Engineer at Vozy deploying and optimizing AI voice agents for customer resolutions. Collaborate with clients and manage AI integrations in a dynamic environment.
Responsibilities
- Desplegar agentes de voz con IA sin supervisión para casos estándar, liderando implementaciones de complejidad media de punta a punta.
- Construir y optimizar prompts y flujos conversacionales para mejorar la resolución y reducir el fallback a humano.
- Configurar integraciones con los sistemas del cliente (CRM, ticketing, APIs).
- Hacer troubleshooting autónomo de agentes en producción y resolver incidencias con criterio.
- Entender y leer las métricas de éxito del agente (success rate, contención, CSAT) y presentar datos al cliente.
- Gestionar la relación operativa directa con el cliente y contribuir a un TTV ágil en tus implementaciones.
- Documentar patrones reutilizables y compartir mejores prácticas con el resto del equipo FDE.
Requirements
- Experiencia configurando y desplegando agentes conversacionales o diseñando flujos conversacionales.
- Manejo de Python (Java o JavaScript es un plus) y control de versiones con Git.
- Experiencia aplicada en IA generativa y prompting.
- Comprensión sólida de diseño de software, integración de APIs y bases de datos (relacionales y no relacionales).
- Capacidad de leer dashboards de rendimiento y traducir métricas en mejoras.
- Autonomía, proactividad y criterio para resolver y proponer soluciones en entornos dinámicos.
- Flexibilidad y adaptabilidad ante el cambio constante.
Benefits
- Trabajo 100% remoto.
- Día libre de cumpleaños.
- Vacaciones Ilimitadas
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Degree requirement
No Education Requirement
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