Senior Business Operations & Analytics Associate driving insights and decisions across Jerry.ai’s AI - powered car, home, and motorcycle management platform. Owning analytics for growth, product, AI, or partnerships.
About the role
- Business Operations Manager supporting Ware Malcomb’s Toronto architecture and interior design practice. Managing staffing, project operations, forecasts, QA/QC, billing, training, and client service.
Responsibilities
- Partner with office and studio leaders to assess business operations using office financials, project portfolio, and practice fundamentals
- Develop organizational charts and road maps covering position movements, hiring needs, and staffing loans
- Vet, interview, and hire candidates
- Create weekly forecast updates and action plans with regional leadership
- Review proposals and pursuits, maintain opportunity forecasts, and ensure competitive fees and achievable project scopes
- Reassign staff between offices and assist with staffing adjustments
- Review and stamp/sign construction documents in the office
- Review billing drafts against forecasts before accounting submission
- Ensure Project Planner work plans align staffing with revenue and maintain a minimum 15% profit margin
- Conduct weekly project manager meetings covering forecasts, QA/QC, project awareness, accounts receivable, client or consultant issues, and resource status
- Develop and monitor a strategic business plan
- Build relationships with corporate enterprise teams to discuss project performance and service delivery
- Ensure client service and effective QA/QC processes to generate repeat business
- Serve as a technical resource to staff
- Identify and discuss HR issues with office and group leaders
- Foster a positive team atmosphere and morale
- Oversee office training in technical topics, processes, software, financial management, and project management
- Attend the annual Business Management Summit and share information with office staff
- Discuss project liability concerns with office and studio leaders
Requirements
- Preferred equivalent of a bachelor’s degree in architecture, interior design, or civil engineering
- 8 years of practice experience
- Two years of project management experience leading successful project teams, inclusive of resource teams, or equivalent business operations experience
- Excellent communication skills
Benefits
- Programs and culture initiatives described at https://waremalcomb.com/life-at-ware-malcomb/
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Degree requirement
No Education Requirement
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