Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
About the role
- AutoCAD and Systems Support Engineer at WhiteWater responsible for developing and maintaining custom tools for waterpark design and manufacturing processes.
Responsibilities
- Develop, modernize, and maintain custom AutoCAD tools, plugins, and automation scripts using C#, .NET/WPF/MVVM.
- Design and administer SQL databases, develop efficient queries, stored procedures, and functions for data retrieval and management applications.
- Become a subject-matter expert in AutoCAD and custom engineering applications to support users effectively.
- Collaborate with pre-contract and engineering teams to design and optimize data workflows and system integrations.
- Lead upgrades, patches, and system improvements with a focus on stability, scalability, and user impact.
- Create and maintain clear, comprehensive user-facing application and system configuration documentation.
- Participate in code reviews, follow established development standards, and contribute to continuous improvement of engineering systems.
Requirements
- Completion of an engineering degree from a recognized university.
- Eligible for registration as an EIT or P.Eng. with EGBC.
- Minimum 4 years of experience in a relevant role.
- Experience developing software tools using C#/VB, .NET/WPF/MVVM, and SQL.
- Hands-on experience with AutoCAD, including customization and automation.
- Knowledge of system engineering principles, including requirements definition, design, testing/review, and project management.
- Ability to work with software APIs, particularly CAD software, PDM/PLM systems (e.g., SOLIDWORKS PDM, DBWorks), as well as MS Office, Adobe Creative Cloud, and DevExpress.
- Experience supporting or integrating PLM, ERP, or BIM systems.
Benefits
- Health insurance
- Retirement plans
- Professional development
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