Solutions Engineer managing customer technical relationships for integration solutions. Driving Proof of Concepts and supporting sales efforts for Solace technology.
About the role
- Technical Solutions Consultant providing expert technical support for clients at Xtremepush. Responsible for client engagement, technical assistance, and bespoke solution development.
Responsibilities
- Client Technical Support
- Work with new clients to understand their technical requirements, documenting these in the form of a technical discovery document that will guide the integration process.
- Assist account managers by supporting existing clients with technical challenges beyond those that can be handled by support.
- Use your technical expertise and knowledge of the Xtremepush platform to ensure clients are maximising their effectiveness.
- Technical Services
- Using your SQL and analytical skills to deliver bespoke computations, dashboards and machine learning models for clients, advising on approach and considerations.
- Supporting the strategic services team in their delivery of client briefs from a technical perspective, assisting them in the implementation of complex use cases.
- Work closely with the customer data team to ensure effective running of Xtremepush’s intelligence ecosystem, supporting development where necessary.
- Platform Expertise & Direction
- Develop a deep understanding of the Xtremepush platform to help deliver on the client technical support and technical services aspects of the role.
- Utilise your position as a knowledgeable technical user of the Xtremepush platform that directly interacts with clients to help the product team shape new features.
- Client Relationship Management
- Build and maintain strong, long-lasting client relationships that help meet Xtremepush’s business-wide KPIs.
- Ensure that all technical services offered to clients are of an exceptional standard and set them up to see a tangible return on their investment.
- Cross-functional Collaboration
- Work closely with sales executives, account managers, product owners and the strategic services teams to ensure a cohesive approach to client needs.
- Act as a coordinator of wider technical resources in response to client needs, supporting account managers in designing and leading cross-functional projects.
Requirements
- Proven technical support experience, preferably for SaaS platforms.
- Strong understanding of web fundamentals (HTML, JavaScript, CSS, HTTP).
- Good knowledge of RESTful APIs.
- A strong interest or previous experience with AWS.
- Strong and demonstrable SQL skills.
- Excellent analytical and problem-solving skills.
- Strong communication and presentation abilities.
- Detail-oriented and organised, capable of organising cross-functional projects.
- Ability to work independently and in a team environment.
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