Service Coordinator coordinating HVAC service agreements, repairs, dispatch, and customer service for Trane Technologies. On - site in Burnaby, British Columbia.
About the role
- Sales-focused Commercial New Business Broker at Zensurance empowering Canadian businesses by providing tailored insurance solutions. Focused on converting leads into long-term clients with expert consultation and support.
Responsibilities
- Continually engage leads provided to you by Zensurance to convert requests for insurance into customers.
- Evaluate the needs of prospective clients to make expert recommendations on necessary coverages.
- Provide continuous support from quote to sale to ensure a seamless client experience within set timelines.
- Demonstrate a thorough understanding of our insurance products and educate clients on their policy coverages and needs, breaking down complicated concepts into simpler terms.
- Recommend operational changes to our processes to support further improvement of the overall customer experience.
- Connect with external stakeholders (underwriters, insurance companies) and work as part of the team to achieve shared goals.
- Provide weekly flow updates to enhance programs and pricing.
Requirements
- You must hold a valid BC Level 2 or 3 license and have 3+ years of commercial broking experience. A RIBO license is a definite asset.
- You have the ability to handle a large volume of inbound leads with the drive and persistence to convert them into clients, meeting set targets.
- Proven ability to utilize a BMS or other digital tools to streamline your workflows and manage high-volume client data.
- You're able to communicate complicated concepts clearly and break them down into simpler terms for clients.
- You show attention to detail, strong organization, and demonstrated flexibility in managing multiple clients at a time.
- A passion for sales and delivering an exceptional client experience.
Benefits
- Remote-first setup for added flexibility
- Home office allowance to create a comfortable workspace
- Top-tier tech: "Office in a box" with all necessary tech equipment
- Half days before public holidays: Enjoy half days before long weekends
- Flexible health and dental plans for families, including mental health support
- Health & personal spending accounts to invest in wellness your way
- Parental leave top-up, because family comes first
- Education assistance reimbursement for courses, conferences, books, and memberships
- Opportunities to learn from industry experts and grow your career
- Weekly Friday huddles to share updates and connect across teams
- Virtual & in-person team-building events to strengthen our culture
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