Observability Product Owner owning monitoring platforms, roadmaps and integrations. Supporting EDC, Canada’s export - finance corporation, with resilient technology operations and actionable insights.
About the role
- Senior Product Manager owning growth across Zensurance’s digital commercial-insurance funnel. Driving experimentation, analytics, UX improvements, and cross-functional product decisions.
Responsibilities
- Own the growth strategy, priorities, roadmap, and outcomes for the New Business funnel
- Build and continuously evolve the experimentation roadmap
- Analyze performance across channels, segments, and journey stages
- Take ideas from hypothesis through validation and measurement using experimentation, research, prototyping, and product changes
- Drive execution and delivery with Engineering from solution design through launch, managing scope, trade-offs, dependencies, and execution risks
- Measure post-launch outcomes and use learnings to inform priorities
- Build customer understanding through behavioral analysis, persona development, segmentation, and quantitative and qualitative research
- Own the New Business customer experience and partner with UX to improve flows, usability, and conversion
- Stay current on modern B2C UX patterns and trends
- Own the UX team roadmap
- Drive strategic conversations and decisions with senior and executive leadership
- Lead across Product, UX, Engineering, Data, Marketing, and other stakeholders in a matrixed environment
- Communicate complex problems and insights to executive, business, and technical audiences
- Work with Engineering to understand system behaviour, technical constraints, dependencies, and feasibility
- Use AI across discovery, research, analysis, experimentation, decision-making, and delivery
- Support fellow Product Managers with growth analytics, experimentation, and measurement
Requirements
- 7+ years of Product Management experience, including 4+ years of direct Growth experience in B2C products
- Proven track record of driving measurable impact across acquisition, conversion, activation, experimentation, or transactional customer journeys
- Deep hands-on experience with product analytics and experimentation
- Strong discovery capability across behavioral analysis, customer segmentation, persona development, and quantitative and qualitative customer research
- Strong critical thinking and product judgment
- Strong UX and customer experience judgment
- Ability to operate independently, influence without authority, and drive decisions across senior leaders and complex cross-functional teams
- Strong working understanding of product architecture and system behaviour
- Strong AI proficiency, with hands-on experience applying AI across product workflows beyond basic productivity use
- Ability to communicate complex product and data narratives clearly and concisely, including presenting recommendations to senior leadership
- Experience with complex, multi-step transactional, checkout, quote, or application funnels (nice to have)
- Experience in a high-volume B2C environment such as insurance, fintech, e-commerce, marketplaces, or gaming (nice to have)
Benefits
- Remote-first setup for added flexibility
- Home office allowance
- "Office in a box" with all necessary tech equipment
- Half days before public holidays
- Flexible health and dental plans for families, including mental health support
- Health & personal spending accounts
- Parental leave top-up
- Education assistance reimbursement for courses, conferences, books, and memberships
- Opportunities to learn from industry experts and grow your career
- Weekly Friday huddles
- Virtual & in-person team-building events
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