QA Analyst responsible for validating software quality at Toon Boom, leading end - to - end testing and troubleshooting for high - performance applications.
ZI
Governance and Quality Assurance Lead, Middle Markets
Posted 3 months ago
About the role
- Governance & Quality Assurance Lead at Zurich Canada, ensuring governance excellence and compliance across underwriting operations. Championing best practices and integrating risk management frameworks.
Responsibilities
- Lead implementation of changes to underwriting processes and controls in response to laws, regulations, guidelines, and best practices
- Ensure compliance with Zurich policies and applicable regulatory requirements
- Support risk governance and reporting processes, including assurance coordination, internal controls, and risk committees
- Develop and maintain governance frameworks, underwriting guidelines, and letters of authority to promote consistency and discipline geared towards the business unit’s needs
- Champion fit-for-purpose documentation and authority standards that strengthen underwriting governance
- Implement and oversee robust quality control processes across underwriting
- Support Technical Underwriting Reviews (TURs) and monitor open action plans across audit, risk, compliance, and QA functions
- Collaborate with various functions to identify and mitigate compliance risks
- Conduct risk assessments and investigations to flag significant risk matters
- Monitor adequacy of internal controls, ensuring risks are identified, quantified, and mitigated
- Provide input to risk governance and reporting to ensure Zurich’s frameworks are consistently applied
- Provide onboarding, training, and guidance to business units on governance and compliance
- Reinforce underwriting discipline and excellence through tailored learning modules
- Evaluate and refine current business unit specific processes to improve efficiency and effectiveness
- Maintain feedback loops that adapt governance frameworks to evolving business needs
- Serve as the liaison with Internal Controls and support remediation of control issues
- Coordinate across functions including vendor management, procurement, finance, and assurance functions
- Support business continuity and regulatory reporting processes
Requirements
- Bachelor’s degree in business, risk management, insurance, or related field
- 7+ years of experience in risk management, underwriting, governance, or compliance
- Strong knowledge of insurance regulatory requirements, internal controls, and risk frameworks
- Proven track record of implementing governance frameworks, quality assurance, and audit processes
- Excellent analytical, problem-solving, and communication skills.
Benefits
- Comprehensive health/benefits plan with varying levels of coverage
- Competitive total compensation package
- Minimum of four weeks of vacation per year
- Four personal days per year for personal reasons
- Access to a comprehensive range of training and development opportunities
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