Senior Quality Engineer building automated testing for Just Eat Takeaway.com’s courier logistics systems. Improving reliability, scalability, and release quality across its global online delivery platform.
ZI
Governance and Quality Assurance Lead, Middle Markets
Posted 6 months ago
About the role
- Governance & Quality Assurance Lead at Zurich Canada, ensuring governance excellence and compliance across underwriting operations. Championing best practices and integrating risk management frameworks.
Responsibilities
- Lead implementation of changes to underwriting processes and controls in response to laws, regulations, guidelines, and best practices
- Ensure compliance with Zurich policies and applicable regulatory requirements
- Support risk governance and reporting processes, including assurance coordination, internal controls, and risk committees
- Develop and maintain governance frameworks, underwriting guidelines, and letters of authority to promote consistency and discipline geared towards the business unit’s needs
- Champion fit-for-purpose documentation and authority standards that strengthen underwriting governance
- Implement and oversee robust quality control processes across underwriting
- Support Technical Underwriting Reviews (TURs) and monitor open action plans across audit, risk, compliance, and QA functions
- Collaborate with various functions to identify and mitigate compliance risks
- Conduct risk assessments and investigations to flag significant risk matters
- Monitor adequacy of internal controls, ensuring risks are identified, quantified, and mitigated
- Provide input to risk governance and reporting to ensure Zurich’s frameworks are consistently applied
- Provide onboarding, training, and guidance to business units on governance and compliance
- Reinforce underwriting discipline and excellence through tailored learning modules
- Evaluate and refine current business unit specific processes to improve efficiency and effectiveness
- Maintain feedback loops that adapt governance frameworks to evolving business needs
- Serve as the liaison with Internal Controls and support remediation of control issues
- Coordinate across functions including vendor management, procurement, finance, and assurance functions
- Support business continuity and regulatory reporting processes
Requirements
- Bachelor’s degree in business, risk management, insurance, or related field
- 7+ years of experience in risk management, underwriting, governance, or compliance
- Strong knowledge of insurance regulatory requirements, internal controls, and risk frameworks
- Proven track record of implementing governance frameworks, quality assurance, and audit processes
- Excellent analytical, problem-solving, and communication skills.
Benefits
- Comprehensive health/benefits plan with varying levels of coverage
- Competitive total compensation package
- Minimum of four weeks of vacation per year
- Four personal days per year for personal reasons
- Access to a comprehensive range of training and development opportunities
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