Support Analyst troubleshooting Cayenta’s utility enterprise software and CIS issues. Investigating applications, data, integrations, and SQL problems for North American customers.
LP
Application Support Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted 5 months ago
About the role
- Application Support Analyst needed in Downtown Toronto (hybrid). Must have 8+ years experience, Dynatrace, Splunk, L2 support, ITIL, SQL, and banking/financial services.
Responsibilities
- We are seeking candidates with the following qualifications: 8+ years of experience in Application/Production Support roles, strong hands-on experience with Dynatrace and Splunk, proven experience providing L2 support in production environments, solid understanding of incident, problem, and change management (ITIL processes), experience with application monitoring, alerting, and log analysis, SQL skills for querying and basic troubleshooting, strong analytical and troubleshooting skills in a fast-paced environment, minimum 2 years of experience in Banking/Financial Services (FI), exposure to cloud platforms (Azure/AWS).
Requirements
- 8+ years of experience in Application/Production Support roles; strong hands-on experience with Dynatrace and Splunk; proven experience providing L2 support in production environments; solid understanding of incident, problem, and change management (ITIL processes); experience with application monitoring, alerting, and log analysis; SQL skills for querying and basic troubleshooting; strong analytical and troubleshooting skills; minimum 2 years of experience in Banking/Financial Services (FI); exposure to cloud platforms (Azure/AWS).
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