Remote Service Desk Support Analyst ensuring clients receive a best - in - class Service Desk experience at CDW. Communicating with end users and troubleshooting technical inquiries.
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Application Support Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted yesterday
About the role
- Application Support Analyst role requiring 6+ years of experience in production support, Dynatrace/Splunk expertise, L2 support experience, ITIL knowledge, and banking/financial services background.
Responsibilities
- Application Support Analyst providing L2 support in production environments with responsibilities including incident, problem, and change management (ITIL processes), application monitoring, alerting, log analysis, and SQL querying for troubleshooting.
Requirements
- Required Qualifications: – 6+ years of experience in Application/Production Support roles – Strong hands-on experience with Dynatrace and Splunk – Proven experience providing L2 support in production environments – Solid understanding of incident, problem, and change management (ITIL processes) – Experience with application monitoring, alerting, and log analysis — SQL skills for querying and basic troubleshooting – Strong analytical and troubleshooting skills in a fast-paced environment – Minimum 2 years of experience in Banking/Financial Services (FI) – Exposure to cloud platforms (Azure/AWS)
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