Product Support Analyst at CMiC providing first contact support for software inquiries and issues. Actively engaging with customers to troubleshoot problems and enhance client relationships.
LP
Application Support Analyst / BSA – Digital Banking
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 weeks ago
About the role
- Senior Application Support Analyst/BSA for digital banking platforms. 6-month contract, hybrid (3 days on-site), supporting critical financial systems.
Responsibilities
- Support critical digital banking and online brokerage platforms for a major Canadian financial institution. Role includes incident and problem management in an application support capacity.
Requirements
- 8+ years experience in related IT field/supporting business • 2+ years supporting wealth management/investment use cases within Canadian financial institution • 2+ years performing SQL queries/reports or Database administration • 2+ years utilizing performance tools (Dynatrace, Splunk, CA Introscope, Datadog, Gomez, New Relic) • 2+ years with enterprise collaboration tools (JIRA, Confluence, Sharepoint, Service Now) • 2+ years in application support capacity including incident and problem management • Some familiarity with Dynatrace DM
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