L3 support engineer resolving complex enterprise networking and AV issues for NETGEAR customers. Escalating incidents, validating fixes, and supporting NETGEAR connectivity products remotely.
LP
Archer Production Support Developer
Posted via LinkedIn Recruiter (not a company profile)
Posted 6 months ago
About the role
- Provide production support for the Archer platform, including incident management and operational tasks. This is a 1-year contract role requiring .NET experience.
Responsibilities
- Monitor, triage, and resolve production incidents raised by business users. Provide day-to-day operational support for the Archer platform and in-scope use cases. Participate in the Change Process for production changes. Support deployment activities and post-release verification. Provide status updates on incidents, risks, and backlog items. Escalate critical issues appropriately and communicate impact and resolution clearly. Maintain support documentation and known-issue logs. Capture root cause analyses (RCA) for all incidents.
Requirements
- Experience in .NET is an asset.
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