Technical Analyst providing customer support for technology issues at a global technology company. Handling technical inquiries and maintaining Microsoft environments in a hybrid work model.
LP
Archer Production Support Developer
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 months ago
About the role
- Provide production support for the Archer platform, including incident management and operational tasks. This is a 1-year contract role requiring .NET experience.
Responsibilities
- Monitor, triage, and resolve production incidents raised by business users. Provide day-to-day operational support for the Archer platform and in-scope use cases. Participate in the Change Process for production changes. Support deployment activities and post-release verification. Provide status updates on incidents, risks, and backlog items. Escalate critical issues appropriately and communicate impact and resolution clearly. Maintain support documentation and known-issue logs. Capture root cause analyses (RCA) for all incidents.
Requirements
- Experience in .NET is an asset.
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Degree requirement
No Education Requirement
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