Technical Customer Success Manager engaging with clients post - sale to optimize usage of Cybrid’s platform. Driving product adoption, retention, and account growth in a fintech environment.
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Banking Customer Service Representative
Posted via LinkedIn Recruiter (not a company profile)
Posted yesterday
About the role
- Provide efficient client support and handle transaction reviews in a collaborative banking environment. Pay range: $17.60-$21.82/hr CAD.
Responsibilities
- Process daily transfers and transactions accurately, reviewing accompanying documentation for completeness and correctness. Respond to internal and external customer inquiries in a professional and timely manner. Identify and escalate operational or processing issues as needed. Collaborate with team members and partners to resolve issues and improve service quality. Support ongoing process improvement initiatives by providing feedback and suggestions. Maintain confidentiality of sensitive data and ensure compliance with relevant policies and regulations. Manage workload efficiently to meet SLAs and deadlines. Participate in daily team calls and communicate effectively across internal teams.
Requirements
- Excellent verbal and written communication skills. Basic proficiency in Microsoft Excel. Strong attention to detail and accuracy. Ability to work independently and as part of a team. Goal-oriented with good organizational and time management skills. Ability to adapt quickly to changing procedures and priorities. Nice to have: Previous banking experience, customer service experience of 1+ years, knowledge of financial products such as deposits, loans, or foreign exchange, experience working in back-office operations or with banking platforms like Global or WSS, quick learner with a proactive approach to tasks.
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