Deployment Specialist deploying UJET’s AI - powered cloud contact - center solutions. Handling APIs, integrations, code, virtual agents, troubleshooting, and customer delivery.
LP
Bilingual Banking Associate – KYC
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 months ago
About the role
- Bilingual Banking Associate – KYC needed for operational support, KYC checks, and administrative tasks at a top financial client.
Responsibilities
- Perform operational transactions accurately and efficiently according to established procedures and SLAs. Verify customer information and conduct KYC checks via inbound and outbound calls. Manage back-office administrative tasks such as data entry, documentation review, and record maintenance. Provide customers with information about different wire transfer options, confirming details without processing transactions. Collaborate with internal partners and escalate issues as needed to ensure service quality. Support incoming transactions, validating information, and assisting with adjustments within authorized limits. Adhere to compliance standards, including Anti-Money Laundering and other regulatory requirements. Identify opportunities for process improvements and contribute to reporting on critical operations projects. Maintain strict confidentiality in handling customer and internal data. Participate in team meetings and training sessions to stay informed on policies and product updates.
Requirements
- Fully bilingual in English and French, both written and verbal. Minimum of 4 years’ experience in the banking or financial services sector. Proven experience conducting KYC procedures and verifying customer data. Call center background handling inbound and outbound customer interactions. Proficiency in Microsoft Office 365, especially Excel, Outlook, and Word. Strong organizational and time-management skills. Ability to work independently and collaboratively within a team environment. Excellent attention to detail and high accuracy in work. Good understanding of financial products such as wire transfers, foreign exchange, and cash products. Ability to meet strict deadlines and handle high work volumes.
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