About the role

Bilingual KYC Associate needed to handle AML client requests, perform KYC checks, and ensure regulatory compliance for a top financial client.

Responsibilities

Handle client requests related to AML, including verifying personal information and conducting KYC checks. Perform validations to ensure compliance with regulatory requirements. Document and report findings accurately, maintaining professional communication with clients. Collaborate with AML and Compliance teams to align processes with internal policies. Manage incoming transactions, validate information, and perform necessary adjustments. Escalate processing or operational issues when appropriate. Identify opportunities for process improvements in service delivery. Respond effectively and promptly to partner inquiries. Prioritize workload to meet SLAs for quality and productivity. Stay informed about industry regulations, emerging issues, and application of due diligence. Exercise discretion in handling confidential information and escalate high-risk activities. Support adherence to anti-money laundering, business continuity, and operational frameworks.

Bilingual in English and French, both written and verbal. 4-5 years of experience in banking/financial services, including call center, collections, or client verification roles. Proven experience conducting KYC checks and verifying client data. Strong business writing skills to document conversations professionally. Tech-savvy with the ability to navigate multiple software platforms. Proficiency in Microsoft Office 365 (Excel, Word, Outlook). Excellent communication skills, both verbal and written. Attention to detail and accuracy in all activities. Strong collaboration and customer service skills. Ability to adhere to strict deadlines and handle high volumes of work. Nice to Have: Previous experience with banking environments. Familiarity with AML, industry regulations, and global platforms. Knowledge of foreign exchange and money market products.