Managing global technical support for Qualitrol’s electrical asset monitoring and protection products. Leading escalations, systems, governance, and cross - functional improvement across international sites.
LP
Customer Service Representative
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 months ago
About the role
- Kelly Services seeks a Customer Service Rep for a medical manufacturer in Markham, ON. Manage order lifecycle, ensure accurate entry, and communicate with customers.
Responsibilities
- The Customer Service Representative is responsible for managing the full lifecycle of customer orders while maintaining customer expectations and experience. This role ensures accurate order entry, coordination with production planning, QA release, logistics, and shipping teams, and timely communication with customers. The position acts as the primary point of contact for order processing, product availability, shipment scheduling, and issue resolution while maintaining compliance with all the internal and external regulations and requirements.
Requirements
- Post secondary education in business administration or a related field. 2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing. 1+ years’ experience with end-to-end order processing. Previous experience with data entry, preparing quotes/invoices and customer orders is required. Effective communication skills (both verbal and written) is required. Advanced Excel experience is a must. Previous experience using QuickBooks, SalesForce and other ERPs is needed.
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