Product Introduction Support Technician in hardware engineering team at Octasic, a provider of SoCs for wireless systems. Responsibilities include prototyping, assembly, and validation of electronic components in accordance with engineering standards.
LP
Desktop Support Engineer
Posted via LinkedIn Recruiter (not a company profile)
Posted 2 months ago
About the role
- Desktop Support Engineer providing bilingual (English/French) Level 1-2 support for Windows, Microsoft 365, VDI, networking, and peripherals. Uses SysTrack and ServiceNow in BFSI environments with 24x7 shift requirements.
Responsibilities
- Provides Level 1 and Level 2 desktop support for end users in both English and French. Troubleshoots Windows desktops and laptops, including OS, performance, and hardware issues. Supports Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint. Resolves VDI issues (Citrix, AVD, VMware), including login, session, and profile problems. Handles network connectivity issues such as VPN, WiFi, LAN, and basic networking. Supports printers, scanners, smart cards, and other end-user peripherals. Uses Lakeside SysTrack for endpoint monitoring and proactive issue identification. Provides EUC support in BFSI environments, including bank branches and ATM-related systems. Manages incidents and service requests via ServiceNow, meeting SLAs and escalation standards.
Requirements
- MUST HAVE: Requires strong customer service, analytical skills, ability to work 24×7 shifts, and mandatory bilingual proficiency in English and French. Need French speaking candidate with valid Canadian visa.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Software Engineer building agentic platforms and automation workflows at Docker for global remote teams. Maintaining reliable and scalable systems with AI - driven tools and practices.
Technical Analyst providing customer support for technology issues at a global technology company. Handling technical inquiries and maintaining Microsoft environments in a hybrid work model.
Technical Analyst providing technical/customer support in a hybrid environment. Handling multi - tasking responsibilities while ensuring timely service delivery in a global organization.
Technical Analyst providing IT technical support and customer service in a global managed services team. Role involves handling incoming calls, e - mails, and technical issues in a fast - paced environment.
Technical Analyst providing first line technical support in a fast - paced hybrid environment. Aiming to deliver prompt and efficient service for incoming technical issues.
IT Support Technician providing technical assistance and support using Windows and macOS systems at The Canadian Press in Toronto. Collaborating on IT operations and service delivery in a hybrid work environment.
Senior IT Build/Support Analyst providing specialized technology related build support at TD. Collaborating with stakeholders to improve system stability and deliver effective support.
Application Support Analyst managing incidents and service requests for group savings and retirement systems. Collaborating with IT experts to optimize support practices and enhance operational continuity.
Senior Actuarial Technical Analyst providing technical business support for various projects. Collaborating with teams to produce and enhance reports using programming skills in an actuarial context.