Technical Support Engineer providing advanced technical assistance and support to customers at Narvar. Collaborating with cross functional teams to resolve complex issues and drive process improvement initiatives.
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Desktop Support Engineer
Posted via LinkedIn Recruiter (not a company profile)
Posted yesterday
About the role
- Desktop Support Engineer providing bilingual (English/French) Level 1-2 support for Windows, Microsoft 365, VDI, networking, and peripherals. Uses SysTrack and ServiceNow in BFSI environments with 24x7 shift requirements.
Responsibilities
- Provides Level 1 and Level 2 desktop support for end users in both English and French. Troubleshoots Windows desktops and laptops, including OS, performance, and hardware issues. Supports Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint. Resolves VDI issues (Citrix, AVD, VMware), including login, session, and profile problems. Handles network connectivity issues such as VPN, WiFi, LAN, and basic networking. Supports printers, scanners, smart cards, and other end-user peripherals. Uses Lakeside SysTrack for endpoint monitoring and proactive issue identification. Provides EUC support in BFSI environments, including bank branches and ATM-related systems. Manages incidents and service requests via ServiceNow, meeting SLAs and escalation standards.
Requirements
- MUST HAVE: Requires strong customer service, analytical skills, ability to work 24×7 shifts, and mandatory bilingual proficiency in English and French. Need French speaking candidate with valid Canadian visa.
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