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Sr. Pay Process, System & Tax Analyst
LinkedIn Recruiter Post
Provide direction and oversight for pay systems and processes, ensuring compliance and system readiness.
About the role
- Investigate fraud cases by reviewing files, retrieving transaction logs, and determining resolutions. Record financial implications and communicate with customers.
Responsibilities
- Be trained on the applications they need to work with and understand the different types of fraud cases we encounter. Pick up cases from a backlog of cases and review the case file. Retrieve account information from our collector SOR and review profile changes and transactions. Retrieve logs (transactions and redemption information) from SPLUNK and our supporting applications that store Redemption information to determine a resolution. Record details and financial implications of each case in a specific location as well as recording financial losses. Record case resolution in customers account with directions for frontline to action (templated). Send email to customer, inviting them to call the AIR MILES CARE Centre (templated).
Requirements
- No requirements provided
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Degree requirement
No Education Requirement
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