About the role

Provides first-level HR support, resolves employee inquiries, and processes lifecycle changes in the HRIS with a focus on data integrity and compliance.

Responsibilities

The HR Service Centre Representative plays a key role within Meridian’s HR Service Delivery model, providing first-level human support for employee inquiries that are not resolved through digital self-service tools, including the AskHR chatbot. Acting as the “human in the loop”, this role is responsible for triaging and resolving employee inquiries while ensuring a consistent, accurate, and positive employee experience. The role also supports operational excellence by processing employee lifecycle changes in the HRIS system, maintaining a high standard of data integrity, and ensuring alignment with internal controls, policies, and regulatory expectations.

2 or more years’ experience in HR Operations, HR Service Centre or HR administration. Post-secondary education in Human Resources, Business Administration or a related field. HR-related certification or progress toward certification (e.g., CHRP or equivalent). Working knowledge of case/ticket management systems, inquiry triage, and HRIS transaction processing across the employee lifecycle. Supported multiple HR functions such as Total Rewards, Talent in a service delivery environment. Demonstrates the ability to meet service level agreement (SLA) metrics and manage competing priorities as well as maintain data integrity within an audit/risk framework. Preferred experience in a shared services or centralized HR model. Customer-focused with strong interpersonal skills. Sound judgment to triage inquiries and manage escalation. High attention to detail and accuracy in HR data/transactions.

Inclusive and collaborative working environment, tools and technology, hybrid work arrangements, opportunity to work with diverse industry leaders.