Support Analyst troubleshooting Cayenta’s utility enterprise software and CIS issues. Investigating applications, data, integrations, and SQL problems for North American customers.
LP
Pega Application Support Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 months ago
About the role
- Aarorn Technologies seeks a Pega Application Support Analyst with 7+ years experience for a hybrid role in Toronto. Must have strong Pega support and SQL skills.
Responsibilities
- Provide production support for Pega applications, guiding the incident response process, tracing and understanding rulesets, agents/listeners, job schedulers, connect SOAP/REST, and service files. Write SQL queries and execute stored procedures in DB2/SCON. Use monitoring tools like Dynatrace, Zabbix, PagerDuty, Splunk, and Kibana. Problem-solve integration issues and work with RBC Infrastructure including AIX, DB2, F5, NAS, OCP, and z/OS.
Requirements
- 7+ years of experience. Production support experience with ability to guide a team through incident response. Strong hands-on experience in PEGA application support including tracing, rulesets, agents/listeners, job scheduler, connect SOAP/REST, service files. Experience in writing SQL queries, functions/views, and executing stored procedures in DB2/SCON. Hands-on experience with monitoring tools such as Dynatrace, Zabbix, PagerDuty, Splunk, and Kibana. Able to problem-solve integration issues. Experienced with RBC Infrastructure such as AIX, DB2, F5, NAS, OCP, and z/OS. Certified PEGA System Architect certification.
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