Technical Support Lead ensuring operational performance of trackside friction management units. Working within Field Service team for troubleshooting, repairs, and software updates.
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Pega Application Support Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted 5 days ago
About the role
- Aarorn Technologies seeks a Pega Application Support Analyst with 7+ years experience for a hybrid role in Toronto. Must have strong Pega support and SQL skills.
Responsibilities
- Provide production support for Pega applications, guiding the incident response process, tracing and understanding rulesets, agents/listeners, job schedulers, connect SOAP/REST, and service files. Write SQL queries and execute stored procedures in DB2/SCON. Use monitoring tools like Dynatrace, Zabbix, PagerDuty, Splunk, and Kibana. Problem-solve integration issues and work with RBC Infrastructure including AIX, DB2, F5, NAS, OCP, and z/OS.
Requirements
- 7+ years of experience. Production support experience with ability to guide a team through incident response. Strong hands-on experience in PEGA application support including tracing, rulesets, agents/listeners, job scheduler, connect SOAP/REST, service files. Experience in writing SQL queries, functions/views, and executing stored procedures in DB2/SCON. Hands-on experience with monitoring tools such as Dynatrace, Zabbix, PagerDuty, Splunk, and Kibana. Able to problem-solve integration issues. Experienced with RBC Infrastructure such as AIX, DB2, F5, NAS, OCP, and z/OS. Certified PEGA System Architect certification.
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