Bilingual Customer Support Analyst providing support to Guelph Call Centre clients and employees. Assisting with inquiries, troubleshooting problems, and resolving escalated customer complaints.
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Production Support Specialist
Posted via LinkedIn Recruiter (not a company profile)
Posted 5 hours ago
About the role
- Hiring Production Support Specialist for a 12-month hybrid contract in Toronto. Must have 6+ years experience with ETL, Java, SQL, DB2, UNIX/Linux.
Responsibilities
- Support and maintain critical enterprise applications in a production environment, including API monitoring, incident management, RCA, batch job support, and cross-functional collaboration for production issue resolution.
Requirements
- 6+ years of experience in Production Support with strong expertise in ETL, Java, SQL, DB2, and UNIX/Linux environments. Hands-on experience with API monitoring, Dynatrace log analysis, incident management, RCA, ServiceNow, JIRA, and batch job support (ESP/Autosys). Proven Support Lead experience with knowledge of MDM, automation, ITIL processes, and cross-functional collaboration.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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