Technical Analyst providing customer support for technology issues at a global technology company. Handling technical inquiries and maintaining Microsoft environments in a hybrid work model.
LP
Production Support Specialist (Java)
Posted via LinkedIn Recruiter (not a company profile)
Posted last month
About the role
- Hiring Production Support Specialist (Java) for 12-month hybrid contract in Toronto. Requires 7+ years experience and Canadian PR/OWP/Citizenship.
Responsibilities
- The Production Support Specialist will be responsible for providing production and application support, including incident management, root cause analysis, monitoring APIs, troubleshooting enterprise applications, and supporting batch jobs. The role requires collaboration with development and business teams for issue resolution.
Requirements
- Strong experience in Production Support and Application Support environments; hands-on knowledge of ETL processes, Java, and SQL; experience in Support Lead or Production Support Lead roles; experience with incident management and root cause analysis; knowledge of ServiceNow and JIRA; experience monitoring APIs and troubleshooting enterprise applications; hands-on experience with Dynatrace log analysis and monitoring; strong SQL query writing and data validation skills; experience with UNIX/Linux commands and troubleshooting; experience supporting batch jobs using ESP/Autosys; understanding of ITIL processes and production support best practices; experience collaborating with development and business teams for issue resolution; knowledge of Master Data Management (MDM) is a plus; experience with DB2 databases is preferred; exposure to API automation and support automation tools is a plus; strong analytical, troubleshooting, and communication skills.
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