Support Analyst troubleshooting Cayenta’s utility enterprise software and CIS issues. Investigating applications, data, integrations, and SQL problems for North American customers.
LP
Senior Support Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted 5 months ago
About the role
- Senior Support Analyst role supporting Hyland Brainware Intelligent Data Capture platform. Responsibilities include troubleshooting, SAP integration, and collaborating with AP Shared Services teams.
Responsibilities
- Provide day-to-day support for the Hyland Brainware Intelligent Data Capture platform. Troubleshoot and resolve issues related to document capture, data extraction, and validation workflows. Maintain and optimize integration with SAP and other enterprise applications using APIs. Collaborate with business teams to ensure accurate data processing for Accounts Payable Shared Services. Monitor system performance and implement improvements for stability and efficiency. Document processes, configurations, and troubleshooting steps for knowledge sharing. Participate in change management and ensure compliance with IT standards.
Requirements
- Required Skills & Experience: • Expertise in Hyland Brainware Intelligent Data Capture platform. • Strong knowledge of data extraction, classification, and validation techniques. • Experience with API integration and troubleshooting, especially with SAP systems. • Solid understanding of functional processes in Accounts Payable Shared Services. • Excellent problem-solving and communication skills. • Ability to work in a support and maintenance role for enterprise applications. Team Lead Skills (Required for this role): • Proven ability to lead and manage larger teams in different GEO regions. • Should have a clear understanding and working experience in SDLC, CI/CD, Agile & Sprint programs. • Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support. • Mentor and support other colleagues and L2 team for L3 Technical delivery. • Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs. • Strong client-facing role at the customer location or remotely.
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