Product Introduction Support Technician in hardware engineering team at Octasic, a provider of SoCs for wireless systems. Responsibilities include prototyping, assembly, and validation of electronic components in accordance with engineering standards.
LP
Senior Support Analyst
Posted via LinkedIn Recruiter (not a company profile)
Posted 2 months ago
About the role
- Senior Support Analyst role supporting Hyland Brainware Intelligent Data Capture platform. Responsibilities include troubleshooting, SAP integration, and collaborating with AP Shared Services teams.
Responsibilities
- Provide day-to-day support for the Hyland Brainware Intelligent Data Capture platform. Troubleshoot and resolve issues related to document capture, data extraction, and validation workflows. Maintain and optimize integration with SAP and other enterprise applications using APIs. Collaborate with business teams to ensure accurate data processing for Accounts Payable Shared Services. Monitor system performance and implement improvements for stability and efficiency. Document processes, configurations, and troubleshooting steps for knowledge sharing. Participate in change management and ensure compliance with IT standards.
Requirements
- Required Skills & Experience: • Expertise in Hyland Brainware Intelligent Data Capture platform. • Strong knowledge of data extraction, classification, and validation techniques. • Experience with API integration and troubleshooting, especially with SAP systems. • Solid understanding of functional processes in Accounts Payable Shared Services. • Excellent problem-solving and communication skills. • Ability to work in a support and maintenance role for enterprise applications. Team Lead Skills (Required for this role): • Proven ability to lead and manage larger teams in different GEO regions. • Should have a clear understanding and working experience in SDLC, CI/CD, Agile & Sprint programs. • Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support. • Mentor and support other colleagues and L2 team for L3 Technical delivery. • Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs. • Strong client-facing role at the customer location or remotely.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Software Engineer building agentic platforms and automation workflows at Docker for global remote teams. Maintaining reliable and scalable systems with AI - driven tools and practices.
Technical Analyst providing customer support for technology issues at a global technology company. Handling technical inquiries and maintaining Microsoft environments in a hybrid work model.
Technical Analyst providing technical/customer support in a hybrid environment. Handling multi - tasking responsibilities while ensuring timely service delivery in a global organization.
Technical Analyst providing IT technical support and customer service in a global managed services team. Role involves handling incoming calls, e - mails, and technical issues in a fast - paced environment.
Technical Analyst providing first line technical support in a fast - paced hybrid environment. Aiming to deliver prompt and efficient service for incoming technical issues.
IT Support Technician providing technical assistance and support using Windows and macOS systems at The Canadian Press in Toronto. Collaborating on IT operations and service delivery in a hybrid work environment.
Senior IT Build/Support Analyst providing specialized technology related build support at TD. Collaborating with stakeholders to improve system stability and deliver effective support.
Application Support Analyst managing incidents and service requests for group savings and retirement systems. Collaborating with IT experts to optimize support practices and enhance operational continuity.
Senior Actuarial Technical Analyst providing technical business support for various projects. Collaborating with teams to produce and enhance reports using programming skills in an actuarial context.