Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
LP
Service Desk / Deskside Support Lead
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 months ago
About the role
- Service Desk / Deskside Support Lead needed in Toronto, ON. Must have 5+ years experience with ServiceNow, ITSM/ITIL, Intune, and SCCM.
Responsibilities
- Manage L1 & L2 Service Desk and Deskside Support teams, oversee incident and problem management, handle device deployment and patch management using Intune and SCCM, support infrastructure and end-user computing, and manage asset management, IMAC activities, and knowledge management.
Requirements
- 5+ years experience; strong knowledge of ServiceNow, Incident Management, Problem Management; hands-on experience with Intune, SCCM, device deployment, patch management; expertise in infrastructure support and end-user computing; experience with asset management, IMAC, knowledge management; excellent communication and stakeholder management skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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