Blog

Technical Business Analyst – Salesforce Core

Posted via LinkedIn Recruiter (not a company profile)

Posted last week

Apply Now

Resume Score

Check how well your resume matches this job before you apply.

Sign in to check score

About the role

  • Technical Business Analyst – Salesforce Core for healthcare Customer Care transformation. Analyze requirements, optimize Salesforce Core, and deliver solutions in a hybrid Mississauga role.

Responsibilities

  • Collaborate with business stakeholders to gather, analyze, and document business and technical requirements. Lead requirements elicitation sessions such as workshops, interviews, and process walkthroughs. Translate business needs into functional specifications, user stories, and acceptance criteria for Salesforce Core solutions. Partner with Salesforce developers, architects, and QA teams to ensure accurate solution delivery. Support Customer Care process improvements through Salesforce enhancements and system optimization. Analyze and document current-state and future-state business processes. Perform data analysis and validation using SQL queries as required. Support user acceptance testing (UAT), defect triage, and solution sign-off. Ensure solutions align with healthcare regulatory and compliance standards. Provide ongoing support throughout the project lifecycle.

Requirements

  • Bachelor’s degree in Computer Science, Mathematics, Engineering or equivalent. 7+ years of experience as a Business Systems Analyst or Technical Business Analyst. 3+ years of hands-on experience with Salesforce Core. Strong experience writing SQL queries for data analysis and validation. Solid understanding of system integrations and data flows. IIBA certification (CBAP, CCBA, or equivalent). Proven experience working in complex enterprise environments, preferably healthcare. Excellent communication, documentation, and stakeholder management skills. Experience supporting Customer Care or CRM transformation initiatives – an asset. Experience with AI – an asset. Agile methodology.

Job title

Salesforce Analyst

Job type

Contractor

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor’s degree

Tech skills

Salesforce CoreSQL

Location requirements

Linkedin Recruiter PostMississaugaOntario Mississauga

Report this job

Found something wrong with the page? Please let us know by submitting a report below.

Similar roles

Browse all Salesforce Analyst jobs

Business Analyst / Salesforce Support

LinkedIn Recruiter Post

Business Analyst / Salesforce Support role for Salesforce transition and operational activities. Requires 7+ years BA experience, Salesforce knowledge, and Reliability Status clearance.

Toronto
Ontario
Salesforce Analyst

Business Analyst

LinkedIn Recruiter Post

10 - month BA contract automating credit/legal documentation with Salesforce/nCino at a top 5 bank. Hybrid role (3 days on - site).

Ontario
Ontario
Salesforce Analyst
up to $70.00/inc + HST per hour

Salesforce BA – Telecom

LinkedIn Recruiter Post

Senior Salesforce Business Analyst with 8+ years experience and telecom background needed for Brampton, Ontario. Lead requirements workshops, translate business needs to Salesforce solutions, work in Agile/Scrum.

Brampton
Ontario
Salesforce Analyst

Salesforce Business Analyst

LinkedIn Recruiter Post

Senior Salesforce Business Analyst with 8+ years experience and telecom background. Lead requirement gathering, design scalable Salesforce solutions, and work in Agile/Scrum environments.

Brampton
Ontario
Salesforce Analyst

Senior Salesforce Business Analyst

LinkedIn Recruiter Post

Senior Salesforce Business Analyst needed for 12 - month contract in Toronto. Requires strong Salesforce BA experience, requirements elicitation, and stakeholder management skills.

Toronto
Ontario
Salesforce Analyst