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Technical Business Analyst – Salesforce Core
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 months ago
About the role
- Technical Business Analyst – Salesforce Core for healthcare Customer Care transformation. Analyze requirements, optimize Salesforce Core, and deliver solutions in a hybrid Mississauga role.
Responsibilities
- Collaborate with business stakeholders to gather, analyze, and document business and technical requirements. Lead requirements elicitation sessions such as workshops, interviews, and process walkthroughs. Translate business needs into functional specifications, user stories, and acceptance criteria for Salesforce Core solutions. Partner with Salesforce developers, architects, and QA teams to ensure accurate solution delivery. Support Customer Care process improvements through Salesforce enhancements and system optimization. Analyze and document current-state and future-state business processes. Perform data analysis and validation using SQL queries as required. Support user acceptance testing (UAT), defect triage, and solution sign-off. Ensure solutions align with healthcare regulatory and compliance standards. Provide ongoing support throughout the project lifecycle.
Requirements
- Bachelor’s degree in Computer Science, Mathematics, Engineering or equivalent. 7+ years of experience as a Business Systems Analyst or Technical Business Analyst. 3+ years of hands-on experience with Salesforce Core. Strong experience writing SQL queries for data analysis and validation. Solid understanding of system integrations and data flows. IIBA certification (CBAP, CCBA, or equivalent). Proven experience working in complex enterprise environments, preferably healthcare. Excellent communication, documentation, and stakeholder management skills. Experience supporting Customer Care or CRM transformation initiatives – an asset. Experience with AI – an asset. Agile methodology.
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