Tech Platform Lead architecting Collabria’s Azure, API, integration and digital platforms for Desjardins, North America’s largest cooperative financial group. Leading governance, incidents, delivery support and supplier technology decisions.
About the role
- Solutions Engineering Manager leading pre-sales teams for 1Password’s identity security and SaaS access platform. Supporting commercial customers and channel partners across the US and Canada.
Responsibilities
- Lead and support a team of Solutions Engineers across commercial and channel-led customer engagements
- Support commercial customers and channel-led opportunities across North America
- Guide technical discovery and shape solutions for complex identity and security challenges
- Partner with Sales throughout the buying process and shape account strategy
- Establish consistent approaches to discovery, solution design, demonstrations, POCs, and technical validation
- Identify technical risks and advance opportunities toward a technical win
- Build relationships with channel partners and support joint customer engagements
- Coach team members through complex customer conversations and support their growth
- Use customer feedback, pipeline health, and engagement metrics to improve team execution
- Standardize useful technical assets
- Champion practical, responsible use of AI and automation
- Collaborate with Product, Marketing, Customer Success, and Engineering to bring customer insights into the business
- Report to the Senior Manager, Sales Engineering
Requirements
- Background in Solutions Engineering, Sales Engineering, or a related customer-facing technical consulting role supporting complex, consultative sales cycles
- Experience leading or mentoring technical teams
- Ability to coach technical storytelling, executive communication, objection handling, and business value alignment
- Strong channel experience with Managed Service Providers (MSPs), Value-Added Resellers (VARs), distributors, and technology alliance partners
- Technical foundation in IAM, PAM, IGA, authentication, cloud platforms, and SaaS integrations
- Familiarity with the MEDDPICC qualification framework or a similar enterprise sales methodology
- Practical experience using LLMs, AI copilots, and automation
- Experience with APIs, scripting, automation platforms, or identity security platforms
- Experience leading change, especially transitioning a Solutions Engineering team from a hybrid model into a focused, enterprise-grade pre-sales organization
- Proven ability to partner with AEs throughout complex, consultative sales cycles
- Experience leading and developing Solutions Engineering teams
- Background in a channel-forward go-to-market motion, including MSPs, VARs, two-tier distribution, and strategic partners
- Must already be legally authorized to work in the United States or Canada; no work authorization, relocation assistance, or visa sponsorship/transferring offered
- Successful applicants must complete a background check
Benefits
- Immediate participation in 1Password's benefits program, including health and dental benefits
- 401k for USA-based roles
- RRSP for Canada-based roles
- Generous paid time off
- Equity grant
- Incentive programs, where applicable
- Maternity and parental leave top-up programs
- Competitive health benefits
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
- In-person onboarding in Toronto for go-to-market roles
- Occasional travel for offsites, department meetings, and customer events
- Monthly average travel expectation for leadership roles
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