Technical Solutions Architect designing Juniper and Aruba enterprise networking solutions for Arrow’s channel partners. Leading technical sales engagements, demonstrations, and solution architecture across North America.
About the role
- Solutions Engineering Manager leading pre-sales teams for 1Password’s identity security and SaaS access platform. Supporting commercial customers and channel partners across the US and Canada.
Responsibilities
- Lead and support a team of Solutions Engineers across commercial and channel-led customer engagements
- Support commercial customers and channel-led opportunities across North America
- Guide technical discovery and shape solutions for complex identity and security challenges
- Partner with Sales throughout the buying process and shape account strategy
- Establish consistent approaches to discovery, solution design, demonstrations, POCs, and technical validation
- Identify technical risks and advance opportunities toward a technical win
- Build relationships with channel partners and support joint customer engagements
- Coach team members through complex customer conversations and support their growth
- Use customer feedback, pipeline health, and engagement metrics to improve team execution
- Standardize useful technical assets
- Champion practical, responsible use of AI and automation
- Collaborate with Product, Marketing, Customer Success, and Engineering to bring customer insights into the business
- Report to the Senior Manager, Sales Engineering
Requirements
- Background in Solutions Engineering, Sales Engineering, or a related customer-facing technical consulting role supporting complex, consultative sales cycles
- Experience leading or mentoring technical teams
- Ability to coach technical storytelling, executive communication, objection handling, and business value alignment
- Strong channel experience with Managed Service Providers (MSPs), Value-Added Resellers (VARs), distributors, and technology alliance partners
- Technical foundation in IAM, PAM, IGA, authentication, cloud platforms, and SaaS integrations
- Familiarity with the MEDDPICC qualification framework or a similar enterprise sales methodology
- Practical experience using LLMs, AI copilots, and automation
- Experience with APIs, scripting, automation platforms, or identity security platforms
- Experience leading change, especially transitioning a Solutions Engineering team from a hybrid model into a focused, enterprise-grade pre-sales organization
- Proven ability to partner with AEs throughout complex, consultative sales cycles
- Experience leading and developing Solutions Engineering teams
- Background in a channel-forward go-to-market motion, including MSPs, VARs, two-tier distribution, and strategic partners
- Must already be legally authorized to work in the United States or Canada; no work authorization, relocation assistance, or visa sponsorship/transferring offered
- Successful applicants must complete a background check
Benefits
- Immediate participation in 1Password's benefits program, including health and dental benefits
- 401k for USA-based roles
- RRSP for Canada-based roles
- Generous paid time off
- Equity grant
- Incentive programs, where applicable
- Maternity and parental leave top-up programs
- Competitive health benefits
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
- In-person onboarding in Toronto for go-to-market roles
- Occasional travel for offsites, department meetings, and customer events
- Monthly average travel expectation for leadership roles
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