Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Business Support Virtual Assistant providing administrative support for cleaning services. Managing client relations, scheduling, and assisting in sales and recruitment activities.
Responsibilities
- Coordinate and assign cleaning staff to client appointments.
- Arrange and confirm cleaning appointments with clients, ensuring preferences and timelines are met.
- Follow up with clients to gather feedback and ensure satisfaction.
- Address client inquiries, handle concerns, and deliver an exceptional service experience.
- Conduct outbound calls to potential clients to promote services and secure new business.
- Help source, interview, and onboard new cleaners.
- Send and manage follow-up emails to clients and prospects to maintain engagement.
- Create and schedule light content (e.g., Canva posts, community engagement, photo uploads).
- Maintain and update CRM workflows, email campaigns, and client records.
Requirements
- Language Proficiency: Fluent in English and Spanish (nice to have) with a neutral accent.
- Communication Skills: Excellent written and verbal communication.
- Organizational Skills: Strong attention to detail and ability to multitask efficiently.
- Customer Service Focus: Friendly, solution-oriented, and professional demeanor.
- Sales Experience: Prior experience in sales or client acquisition preferred.
- Technical Skills: Proficient with scheduling tools, CRM systems, and Canva.
- Initiative: Self-motivated, proactive, and adaptable to a dynamic work environment.
Benefits
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
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