About the role

Business Support Virtual Assistant providing administrative support for cleaning services. Managing client relations, scheduling, and assisting in sales and recruitment activities.

Responsibilities

Coordinate and assign cleaning staff to client appointments.
Arrange and confirm cleaning appointments with clients, ensuring preferences and timelines are met.
Follow up with clients to gather feedback and ensure satisfaction.
Address client inquiries, handle concerns, and deliver an exceptional service experience.
Conduct outbound calls to potential clients to promote services and secure new business.
Help source, interview, and onboard new cleaners.
Send and manage follow-up emails to clients and prospects to maintain engagement.
Create and schedule light content (e.g., Canva posts, community engagement, photo uploads).
Maintain and update CRM workflows, email campaigns, and client records.

Language Proficiency: Fluent in English and Spanish (nice to have) with a neutral accent.
Communication Skills: Excellent written and verbal communication.
Organizational Skills: Strong attention to detail and ability to multitask efficiently.
Customer Service Focus: Friendly, solution-oriented, and professional demeanor.
Sales Experience: Prior experience in sales or client acquisition preferred.
Technical Skills: Proficient with scheduling tools, CRM systems, and Canva.
Initiative: Self-motivated, proactive, and adaptable to a dynamic work environment.