Client Care Specialist handling inbound customer calls, residential sales, and service scheduling for Abell Pest Control. Managing account issues, records, reports, and branch support.
Responsibilities
Answer all incoming telephone calls to secure residential sales and schedule service
Complete Route Managers' data entry work
Enter daily reports, new contracts, one-times, Electronic Site Management (ESM), product sales forms, and service requisitions
Solve residential account issues
Manage customer files and ensure filing is current
Schedule Route Managers' one-time work and home services
Complete follow-up calls to guarantee customer satisfaction
Complete month-end activities
Check missing tag reports
Manage functions of chain accounts, including reporting, scoring, and knowledge of procedures
Support Branch staff as directed by the Manager
Report to the Office Manager
Requirements
One or more years of customer service related experience
Written and verbal communication, interpersonal and support skills
Able to use all related hardware and software
Inside sales experience an asset
Strong organizational skills
Team player
Strong attention to detail and high level of accuracy
Willingness to work holidays as needed
Benefits
Commission on top of base salary
Incentive for scheduling services and providing solutions
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