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About the role

  • Client Care Specialist handling inbound customer calls, residential sales, and service scheduling for Abell Pest Control. Managing account issues, records, reports, and branch support.

Responsibilities

  • Answer all incoming telephone calls to secure residential sales and schedule service
  • Complete Route Managers' data entry work
  • Enter daily reports, new contracts, one-times, Electronic Site Management (ESM), product sales forms, and service requisitions
  • Solve residential account issues
  • Manage customer files and ensure filing is current
  • Schedule Route Managers' one-time work and home services
  • Complete follow-up calls to guarantee customer satisfaction
  • Complete month-end activities
  • Check missing tag reports
  • Manage functions of chain accounts, including reporting, scoring, and knowledge of procedures
  • Support Branch staff as directed by the Manager
  • Report to the Office Manager

Requirements

  • One or more years of customer service related experience
  • Written and verbal communication, interpersonal and support skills
  • Able to use all related hardware and software
  • Inside sales experience an asset
  • Strong organizational skills
  • Team player
  • Strong attention to detail and high level of accuracy
  • Willingness to work holidays as needed

Benefits

  • Commission on top of base salary
  • Incentive for scheduling services and providing solutions

Job type

Full Time

Experience level

Junior

Salary

CA$40,000 per year

Degree requirement

No Education Requirement

Location requirements

OnsiteEtobicokeCanada

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