Athletics fundraising coordinator advancing University of Alberta Golden Bears and Pandas sports programs. Managing donor stewardship, alumni relations, fundraising initiatives, events and data - driven operations.
About the role
- Technical Services Specialist leading integrations and data solutions for Absorb’s AI-driven learning platform. Supporting Canadian clients through APIs, SSO, CRM/HRIS connections, and automation.
Responsibilities
- Lead scoping sessions, confirm requirements, and build achievable project plans
- Manage integration and data projects end-to-end
- Translate complex technical concepts into client-friendly guidance
- Build trust-based client relationships
- Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset
- Support and deploy RESTful API, Single Sign-On, CRM/HRIS, and turnkey integrations
- Troubleshoot data challenges and advise on data modeling, validation, governance, and integration design
- Contribute technical expertise to BI and analytics discussions
- Mentor Technical Services Specialist I team members
- Serve as a subject matter resource for complex or high-visibility integration projects
- Lead or contribute to process, documentation, and client-experience improvements
- Partner with Product, Technical Support, Client Success, Engineering, and other teams
- Support clients of Absorb Software, a global AI-driven learning platform provider
Requirements
- Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role
- Demonstrated success in a client-facing technical role
- Strong understanding of data models, validation, transformation, and system-to-system integration concepts
- Ability to translate complex business requirements into technical approaches and recommendations
- Ability to manage multiple projects while maintaining documentation and service standards
- Ability to work independently and collaborate across teams
- Familiarity with AI tools and agents
- Experience with Zendesk, JIRA, Confluence, and related operational tools preferred
- Experience with APIs, SSO (SAML/OAuth/OIDC), and SQL preferred
- Familiarity with CRM and HRIS connectors such as Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday preferred
- Exposure to BI tools such as PowerBI, Sisense, or Snowflake preferred
- French or Spanish as a second language is an asset
- Must pass pre-employment background screening, including a criminal record check
- Must provide proof of legal eligibility to work in the country applied to without sponsorship
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive health and wellness benefits
- Retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on country of location
- New Hire Equipment Allowance
- Monthly Flex Allowance
- Career growth and internal mobility opportunities
- Employee-driven DE&I programs
- Accessibility accommodations during the recruitment process
- Interview recording opt-out without impact on candidacy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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