About the role

Senior Product Manager building AI-driven customer service experiences at Ada. Own the product lifecycle from idea to launch in a fast-paced environment.

Responsibilities

Make AI agent performance transparent and actionable. Define how AI managers at companies like Pinterest, monday.com, and Digicel understand what their AI agents are doing, where they're falling short, and what to do about it. The analytics experience is how customers build trust in AI and drive continuous improvement.
Build, not just manage. Use coding agents to prototype and validate ideas with customers early, write detailed specs that drive AI agent execution, and work directly with engineering to ship fast.
Own product end-to-end. Drive the full lifecycle — from strategy and roadmap through execution, iteration and launch. You are accountable for outcomes, not just output.
Think in systems, contribute across the product. Analytics is the primary focus, but you won't stay in a lane. The product is built to work as one — you'll see how the pieces connect and step in to make them better.
Be deeply customer-facing. Run discovery with enterprise customers, CX leaders, and end users. Understand how they operate, where AI falls short, and what would make them trust it more. Translate that into product direction.
Partner tightly with engineering and design. Work shoulder-to-shoulder with the team. Debate architecture tradeoffs, challenge design decisions, and earn trust through competence.
Measure what matters. Set benchmarks, instrument metrics, query the data directly. Relentless focus on whether what shipped actually moved the needle for customers.

5+ years in product development (engineering, design, or product management), including 2+ years in a PM role driving products from concept to launch.
Builder's mindset. You prototype before you present. You'd rather show a working concept than a slide deck. You thrive in ambiguity and use rapid iteration to define new product patterns.
No boundaries. You don't wait for someone else to pull data, prototype an idea, or investigate a technical constraint. You use coding agents, APIs, SQL, and whatever tools get you answers.
Technically fluent and AI-native. Comfortable with APIs, system architecture, AI/ML concepts, and data pipelines. You use LLMs and coding agents daily as core infrastructure for how you work, not as novelty.
Design-minded. Strong product taste and deep enough UX understanding to be a true thought partner to designers. You prototype to validate direction and collaborate closely with design to bring ideas to a polished finish.
Customer-obsessed. You spend real time with customers and let that inform every decision. You balance big-picture strategy with an obsession for getting the details right.
Fast-moving and versatile. You ramp quickly in new problem spaces, turn ambiguity into momentum, and get energy from impact, not territory.
Influential, not authoritative. You lead by inspiring, aligning, and advocating — not by authority. You collaborate across engineering, design, and business teams to bring your vision to life.

Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.
Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.