Desjardins product administration technician supporting specialized financial products and client accounts. Researching processes, preparing technical guidance, and implementing new tools.
About the role
- Business Applications Administrator administering NetSuite and Salesforce for AEM, a global environmental monitoring solutions company. Connecting enterprise systems through APIs, Celigo, and AI-powered automations.
Responsibilities
- Administer NetSuite users, roles, permissions, saved searches, workflows, custom fields and forms, dashboards, and environments
- Write and tune SuiteQL queries for reporting and data analysis
- Troubleshoot NetSuite user issues and collaborate with the NetSuite consultant on larger enhancements
- Maintain sandbox and production hygiene
- Contribute to segregation-of-duties reviews and user access reviews
- Support Salesforce user management, profiles, permission sets, page layouts, flows, reports, dashboards, releases, sandbox refreshes, data quality, and sales operations requests
- Design, build, and maintain integrations between NetSuite, Salesforce, and other business systems using REST/SOAP APIs and Celigo
- Monitor, alert on, document, and remediate integration failures
- Apply credential storage, least-privilege service accounts, token rotation, and logging security practices
- Contribute to Claude integrations and agentic workflows
- Identify opportunities to simplify or automate repetitive administration tasks
Requirements
- 3–5 years administering NetSuite in a production environment, including SuiteQL, saved searches, workflows, and role/permission design
- Working knowledge of Salesforce administration (Trailhead Admin-level or equivalent hands-on experience)
- Demonstrated integration experience using REST/SOAP APIs, middleware such as Celigo, Boomi, Workato, or MuleSoft, or workflow tools such as n8n, Zapier, or Power Automate
- Comfort reading and writing JavaScript, SuiteScript basics, and JSON
- Strong ownership, documentation, and communication with non-technical stakeholders
- NetSuite Administrator or SuiteFoundation certification preferred
- Salesforce Administrator certification preferred
- Experience with n8n preferred
- Exposure to AI/LLM integrations, including Claude, OpenAI APIs, agentic workflows, or prompt engineering preferred
- Experience in a multi-entity or multi-subsidiary environment preferred
- Familiarity with SOX-adjacent controls, SOC 2, or ISO 27001 preferred
- Must be eligible to work in the U.S. or Canada without company sponsorship, now or in the future
- F-1 visa holders with OPT who will require H-1B status, TNs, and current H-1B visa holders will not be considered
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