Senior Engineering Manager leading OLO’s guest ordering, experimentation, and menu - quality systems. Owner’s AI platform helps local restaurants grow revenue and operate digitally.
About the role
- IT Engineering Manager leading the Client Platform Engineering team at Affirm. Overseeing endpoint strategies and managing technical initiatives in a remote environment.
Responsibilities
- Lead, coach, and develop a team of three engineers — setting clear expectations, providing regular candid feedback, and building individual growth plans tailored to each engineer's strengths, gaps, and career goals.
- Establish and maintain healthy team operating rhythms: sprint cadence, backlog grooming, incident retrospectives, and async-first communication practices that work across time zones.
- Build a culture of ownership, craft, and continuous improvement — where reducing toil and improving reliability is celebrated, not just expected.
- Serve as an escalation point for complex technical issues and a knowledge resource for the broader IT Engineering organization.
- Define and maintain the CPE roadmap in alignment with IT Engineering strategy, company-wide security priorities, and Affirm's FY roadmap cycles.
- Establish a prioritization framework that balances project work, platform health (KTLO), compliance obligations, and stakeholder requests — with enough transparency that tradeoffs are visible and defensible.
- Build and own the KPIs and reporting that give you, your team, and leadership real visibility into endpoint compliance posture, patch currency, deployment reliability, and incident trends.
- Implement structured change control processes: communication, testing gates, rollback plans, and post-deployment review for platform changes that affect a global workforce.
- Guide the architecture and long-term strategy for Affirm's endpoint platform — macOS-first, with Windows and mobile in scope — including MDM configuration, zero-touch provisioning, and the automation pipelines that keep the fleet healthy at scale.
- Drive key technical initiatives including permission automation, third-party patching, silent update delivery, and device lifecycle improvements.
- Champion infrastructure-as-code and automation-first engineering practices across the team — reducing manual toil and creating durable, repeatable processes.
- Evaluate new tooling and approaches, run POCs, and make clear adoption recommendations grounded in security, reliability, and operational efficiency.
- Build strong working relationships with Security, Identity/IAM, Developer Productivity, and IT Support — acting as a reliable partner and technical peer, not just a fulfillment queue.
- Partner with Security to onboard and maintain endpoint security agents (EDR, AV, disk encryption) and enforce least-privilege policies at scale.
- Represent CPE in cross-functional planning conversations, bringing clear data and grounded recommendations to tradeoff discussions.
- Work closely with Developer Productivity to understand and support the unique endpoint needs of Affirm's engineering population.
Requirements
- 5+ years of hands-on experience in endpoint engineering, client platform, or corporate IT engineering at scale — with a strong understanding of macOS device management (Jamf), MDM architecture, and endpoint security practices.
- Exposure to compliance frameworks relevant to endpoint security (SOC 2, CIS Benchmarks, or similar).
- 2+ years of people management or formal technical leadership experience, including setting direction, running 1:1s, and developing individual engineers.
- Demonstrated ability to build and run a program from scratch — establishing operating cadences, KPI frameworks, and prioritization processes where none previously existed.
- Scripting and automation proficiency in Bash and at least one additional language (Python strongly preferred); comfort integrating with RESTful APIs (MDM, Okta, Google Workspace, etc.).
- Strong cross-functional instincts — able to navigate competing priorities, build trust with partner teams, and communicate technical decisions clearly to non-technical stakeholders.
- A track record of shipping improvements reliably and iteratively, with attention to rollback safety, communication, and compliance documentation.
Benefits
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
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