Systems Administrator supporting servers, technology solutions, and users across PCL Construction offices and jobsites. Providing troubleshooting, jobsite setup, training, and initiative implementation support.
About the role
- Operations Systems Administrator providing administrative and systems support for commercial uniforms and hospitality apparel. Responsible for operational workflows and data integrity across business systems.
Responsibilities
- Maintain production colouring and status updates within Embtrak, including management of 503 (Embroidery) queues.
- Create, maintain, and update design numbers within Embtrak.
- Maintain production-related system records and workflows within Embtrak.
- Assist with testing, implementation, and maintenance of Embtrak enhancements and upgrades.
- Create and maintain documentation, procedures, and user guides related to Embtrak processes.
- Coordinate screen print orders and related production requirements.
- Maintain screen print records, artwork information, and production specifications.
- Liaise with internal teams and external vendors to ensure accurate order setup and timely processing.
- Monitor screen print workflow status and assist with issue resolution.
- Assist the operations manager with in house and third party alterations, timelines and pricing.
- Support customer program launches and mass upload requests, including gathering requirements, validating program criteria, and coordinating implementation activities.
- Maintain and administer customer account structures and program criteria within internal systems, including account creation, updates, pricing structures, rebates, identifiers, and other backend configurations.
- Provide guidance and training to Sales and Customer Service teams regarding program requirements, account setup procedures, and information required for successful program implementations.
- Maintain data integrity across Sage ERP, Salesforce, Embtrak, WMS, and MRMA.
- Assist with user support, system testing, upgrades, implementations, and process documentation.
Requirements
- Post-secondary education in Business Administration, Operations Management, Supply Chain, Logistics, or a related field preferred.
- 1-3 years of experience in Operations, Manufacturing, Distribution, Customer Service Support, Business Administration, or Systems Administration.
- Experience working with Sage ERP, Salesforce, WMS, Embtrak, or similar business systems.
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