Operations Systems Administrator providing administrative and systems support for commercial uniforms and hospitality apparel. Responsible for operational workflows and data integrity across business systems.
Responsibilities
Maintain production colouring and status updates within Embtrak, including management of 503 (Embroidery) queues.
Create, maintain, and update design numbers within Embtrak.
Maintain production-related system records and workflows within Embtrak.
Assist with testing, implementation, and maintenance of Embtrak enhancements and upgrades.
Create and maintain documentation, procedures, and user guides related to Embtrak processes.
Coordinate screen print orders and related production requirements.
Maintain screen print records, artwork information, and production specifications.
Liaise with internal teams and external vendors to ensure accurate order setup and timely processing.
Monitor screen print workflow status and assist with issue resolution.
Assist the operations manager with in house and third party alterations, timelines and pricing.
Support customer program launches and mass upload requests, including gathering requirements, validating program criteria, and coordinating implementation activities.
Maintain and administer customer account structures and program criteria within internal systems, including account creation, updates, pricing structures, rebates, identifiers, and other backend configurations.
Provide guidance and training to Sales and Customer Service teams regarding program requirements, account setup procedures, and information required for successful program implementations.
Maintain data integrity across Sage ERP, Salesforce, Embtrak, WMS, and MRMA.
Assist with user support, system testing, upgrades, implementations, and process documentation.
Requirements
Post-secondary education in Business Administration, Operations Management, Supply Chain, Logistics, or a related field preferred.
1-3 years of experience in Operations, Manufacturing, Distribution, Customer Service Support, Business Administration, or Systems Administration.
Experience working with Sage ERP, Salesforce, WMS, Embtrak, or similar business systems.
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