Staff Program Manager at Mozilla managing Trust & Safety programs. Collaborating with cross - functional teams to design and implement safety and compliance initiatives.
About the role
- Program Manager overseeing community support initiatives at Airbnb. Driving large-scale programs and cross-functional collaboration to meet strategic goals.
Responsibilities
- Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery in sometimes ambiguous contexts.
- Work closely with senior leadership to ensure strategic alignment, communicate program status, and manage expectations.
- Develop and implement program plans and timelines aimed at achieving performance indicators that meet leadership expectations.
- Demonstrate curiosity, anticipate obstacles, and skillfully manage changes with cross-functional stakeholders from initial design through launch.
- Assess business and organizational risks to formulate informed recommendations on trade-offs.
- Ensure a complete feedback loop: track and measure outcomes, then adapt quickly and learn from failures.
- Promote the working methods defined by the Community Support BGP to achieve desired outcomes and ensure transparency.
- Independently produce and revise executive-level documents and presentations.
Requirements
- Bachelor's degree or equivalent experience, preferably in a related field; MBA or master's degree is a plus.
- More than eight years of experience in various customer service roles, including contact center operations, digital support, and contact center technologies.
- Proven experience managing and executing large-scale, complex, cross-functional projects, ideally in a contact center or customer service environment.
- Senior program manager recognized for strong organizational skills and a collaborative mindset, able to mobilize and inspire teams while delivering high-quality results on schedule.
- Solid understanding of technology use cases related to customer service and contact centers.
- Experience developing detailed project plans and business cases demonstrating measurable program impact, progress, and project execution.
- Ability to design compelling presentations and communicate strategic messages effectively to leadership.
- Proven comfort interacting with and influencing senior executives.
- Demonstrated ability to adapt quickly and manage ambiguous situations to achieve structured outcomes.
- Excellent collaboration, partnership, and influencing skills, with the ability to work in a global, multi-site, multi-time-zone environment to drive consensus across teams.
- Ability to work under pressure.
Benefits
- Bonuses
- Equity
- Employee Travel Credits
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Program Manager leading the orchestration of transformational initiatives under Mitacs' Transformation Management Office. Focused on ensuring alignment and delivery across multiple corporate initiatives.
Senior Program Manager leading program delivery and support operations across Canada. Ensuring compliance with Protected B security requirements in NG9 - 1 - 1 systems.
Fleet Manager optimizing fleet productivity and performance at Bison Logistics. Managing carrier relationships and ensuring maximum transportation efficiency.
LP
Director Program Management (Treasury)
LinkedIn Recruiter Post
Lead large, complex treasury programs at a Top 5 Bank in Toronto. Requires deep banking experience and strong executive communication.
Program Manager at Kepler, leading satellite systems development and global partnerships for on - demand space connectivity. Focused on program execution and collaboration with Engineering and Operations teams.
AMI Program Manager at Allergan Aesthetics managing educational programs focused on aesthetics. Responsible for program execution and collaboration with marketing and sales teams in a remote capacity.
LP
Senior Portfolio Strategy Manager – Cybersecurity
LinkedIn Recruiter Post
Senior Portfolio Strategy Manager - Cybersecurity: Lead strategic planning, portfolio governance, and cybersecurity initiatives for a top financial client.
Program Manager managing educational programs in aesthetics at AbbVie. Overseeing digital initiatives and collaborating with various stakeholders in the aesthetics industry.
LP
Cyber Security Program/Project Manager
LinkedIn Recruiter Post
Seeking a Cyber Security Program/Project Manager for a banking client in Toronto for a 3 - month contract with possible extension.