Service delivery program manager optimizing Mercury’s customer support ecosystem and BPO partnership. Leading data - driven transitions across internal teams, outsourcing, incubation, and AI - powered tooling.
About the role
- AMI Program Manager at Allergan Aesthetics managing educational programs focused on aesthetics. Responsible for program execution and collaboration with marketing and sales teams in a remote capacity.
Responsibilities
- Responsible for managing all aspects of designated national and/or regional educational programs envisioned by the AMI Lead
- Develop assigned program concepts into detailed program executional plans
- Create a field targeting plan for the advanced and faculty HCP injector profile
- Work directly with Sales and Marketing managers on assigned programs
- Liaise with IMCO and EUCAN to leverage specific assigned program content
- Act as on-site lead for assigned live or virtual programs
- Create relevant KPI’s for assigned programs
- Under supervision of the Lead, create and lead the implementation of AMI content
- Drive campaigns to enhance registrations for AMI Online through SFMC
- Track, analyze and provide insight on AMI Online course usage
- Optimize the offering on the portal via webinars, curricula, and trends analysis
- Monthly reporting of assigned components of AMI budget
- Work directly with Medical and Regulatory stakeholders to garner approvals
Requirements
- Undergraduate degree in science, business or related disciplines
- Proven track record of success within a commercial, medical or education sector within the aesthetics industry
- Continuing Professional Development course through CCPE preferred; Certification in CHE/CPD (CCPE)
- Experience in Health Education is an asset.
- Experience working with agencies is an asset.
- Strong organization and prioritization ability, overall project
- Proficient in Canva, SFMC, and digital platforms
- Confidence in working closely with Key Opinion Leaders/Faculty in aesthetics, local & international.
- Ability to lead projects independently with a problem-solving mentality
- Demonstrated skills in tactical program development
- Knowledge of various Ethical /IMC, CMA, standards, dynamics and environment
- Strength in cross-functional collaboration where multiple stakeholders are involved
- Proficient in Microsoft Office Suite
- Ability to multi-task managing simultaneous projects
- Confident working a matrix environment with multiple stakeholder groups
- Fluency in English (spoken and written); Bilingual (French) an asset
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Paid time off
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