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About the role

  • Senior workers’ compensation case manager managing complex Ontario claims for Alight, which helps organizations build healthier, financially secure workforces. Driving rehabilitation, appeals, cost mitigation, and sustainable return-to-work outcomes.

Responsibilities

  • Manage complex, long-term, and workplace injury workers’ compensation claims
  • Establish clear paths toward rehabilitation, reintegration, return to work, or appropriate alternative plans
  • Assess medical, functional, workplace, and other return-to-work barriers
  • Develop, implement, coordinate, and monitor return-to-work and rehabilitation strategies
  • Liaise with provincial WCBs on claim management, adjudication, return-to-work planning, and claim resolution
  • Interpret and apply provincial workers’ compensation legislation, policies, procedures, and practices
  • Critically review WCB decisions and identify appeal or objection issues
  • Draft letters of objection and support or pursue appeal strategies
  • Identify and pursue cost mitigation opportunities, including cost relief
  • Provide earnings information and other claim-related documentation
  • Facilitate third-party interventions, including FCEs, IMEs, and other rehabilitation or medical assessments
  • Pursue claim progression and closure while balancing care, return-to-work outcomes, legislative requirements, and client objectives

Requirements

  • Ontario Paralegal or Lawyer license required
  • Minimum of 5 years of experience in workers’ compensation claims management, including complex and/or long-duration claims
  • Subject matter expertise across Provincial Workers’ Compensation Boards, including applicable statutes, legislation, policies, procedures, and practices
  • Experience with return-to-work planning, rehabilitation strategies, claims resolution, and cost mitigation
  • Knowledge of workplace health and safety practices and workers’ compensation experience-rating principles
  • Analytical and critical-thinking skills, including evaluating WCB decisions and identifying appeal, objection, or cost-relief opportunities
  • Excellent written and verbal communication skills
  • Ability to manage competing priorities and complex cases in a fast-paced, deadline-driven environment
  • Ability to work independently and collaborate effectively across teams
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Post-secondary education in a related discipline or equivalent experience
  • Work authorization in Canada without current or future visa sponsorship requirements

Benefits

  • Health, dental and vision coverages starting Day One
  • Wellbeing programs
  • Retirement plans with contribution matching
  • Generous time off
  • Parental leave
  • Continuing education
  • Career growth opportunities
  • Flexible working arrangements wherever possible
  • Occasional travel to physical office locations may be required
  • Competitive total rewards package
  • Background checks and hiring-process accommodations

Job title

Job type

Full Time

Experience level

Senior

Salary

CA$80,000 - CA$95,000 per year

Degree requirement

Professional Certificate

Location requirements

RemoteCanada

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