Project Manager/Scrum Master managing internal IT projects for fusionSpan, a Salesforce and CRM implementation partner. Planning sprints, coordinating resources, tracking budgets, and reporting project performance to management.
About the role
- Scrum Master leading Agile delivery for Salesforce CRM transformation, driving alignment across multiple Agile teams in a complex enterprise environment.
Responsibilities
- Facilitate Scrum ceremonies (stand-ups, sprint planning, reviews, retrospectives);
- Coach teams on Agile best practices and continuous improvement;
- Remove impediments and ensure steady delivery momentum;
- Support backlog readiness and sprint predictability.
- Coordinate multiple teams within an Agile Release Train (ART);
- Lead PI Planning, Scrum of Scrums, System Demos, Inspect & Adapt sessions;
- Manage dependencies, risks, and escalations.
- Support end-to-end delivery of Salesforce CRM solutions (design to adoption);
- Coordinate across business (Sales, Service, Operations) and technology teams;
- Align delivery with CRM roadmap and transformation goals.
- Engage senior stakeholders and program sponsors;
- Provide executive-level reporting on delivery, risks, and performance;
- Ensure governance adherence (RAID logs, escalation paths, decision tracking).
- Monitor KPIs (velocity, quality, predictability);
- Identify optimization opportunities across teams and processes.
Requirements
- 8 to 12+ years of experience in Agile roles (Scrum Master, RTE, Agile Coach);
- Experience in large-scale financial services or wealth management programs;
- Proven ability to lead multiple Agile teams in complex, distributed environments;
- Hands-on experience delivering enterprise Salesforce CRM implementations;
- Exposure to Salesforce (Sales Cloud, Service Cloud, FSC, Marketing Cloud);
- Experience with enterprise CRM transformation initiatives;
- Strong experience with SAFe or similar frameworks;
- Expertise in PI Planning, dependency management, and program-level delivery tracking;
- Excellent stakeholder management and executive communication skills;
- Experience managing risks, issues, and dependencies (RAID);
- Proficiency with delivery tracking tools (Jira, Azure DevOps, or equivalent).
- Extra edge: SAFe RTE or SAFe Agilist;
- Certified Scrum Master (CSM / PSM);
- SAFe Scrum Master (SASM).
- Language skills: French: Proficient, English: Advanced.
Benefits
- Balance that works for you: Work-life balance helps us stay at our best. With flexible work options and our Unlimited Vacation Plan, you can rest and recharge when you need it most.
- Support for your well-being: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.
- Continuous growth and learning: Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs and a tuition reimbursement program for external training, we set you up to achieve your ambitions.
- Ownership with opportunity: Through our Employee Share Purchase Plan with matched contributions, you become a shareholder, directly benefiting from our collective achievements.
- Equal employment opportunity: Alithya is committed to providing an inclusive workplace through the implementation of an equal employment opportunity program. We encourage women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply.
- An inclusive path to success: Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page: https://www.alithya.com/en/accessibility.
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