Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Knowledge & Process Consultant at Allstate Canada managing knowledge resources. Focused on supporting migration to Right Answers platform and enhancing agent content.
Responsibilities
- Support the phased migration of content from SharePoint (Agent Notebook) and other knowledge sources to the Right Answers platform, including formatting, identification and publishing.
- Develop and maintain cheat sheets, process guides and best-practice documentation for agents, ensuring clarity, consistency and compliance with standards.
- Collaborate with subject-matter experts, process owners and training teams to gather required information and translate complex procedures into user-friendly knowledge tools.
- Support knowledge governance by applying taxonomy standards, version control and feedback mechanisms to ensure content is up-to-date and effective.
Requirements
- Proficiency in French, both spoken and written.
- Experience in knowledge management, process documentation or training support.
- Excellent writing and organizational skills, with the ability to simplify complex processes into user-friendly formats.
- Strong technical skills and comfort with Office 365 tools and other technologies.
- Ability to deliver high-quality results within established deadlines and flexibility to adjust plans when challenges arise.
- Experience in change management and cross-functional collaboration.
Benefits
- Flexible work arrangements
- Employee discounts (15% on auto and home insurance, plus discounts on many other products and services)
- "Office Essentials" program (up to $400 provided to purchase necessary home office equipment)
- Employer matching program for repayment of government student loan programs
- Comprehensive retirement savings plan with employer matching contributions
- Annual wellness allowance to cover expenses improving health and well-being
- Personal days
- Tuition reimbursement
- Community involvement opportunities
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