Manager leading quality audits, claims decision reviews, and strategic improvement projects for Medavie’s insurance operations. Guiding teams to improve service quality and customer outcomes.
About the role
- IT Operations Specialist supporting and securing Alpaca’s global brokerage infrastructure. Managing endpoints, MDM, automation, patching, SaaS access, and Zero Trust operations.
Responsibilities
- Own IT support end-to-end and turn recurring issues into durable fixes and automations
- Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
- Partner with HR and Security on scalable onboarding and offboarding
- Administer MDM platforms, including BYOD, and improve enrollment and compliance workflows
- Own patch management by testing, validating, and safely rolling out updates
- Deploy and secure endpoints and SaaS access in a Zero Trust environment
- Build and improve automations for provisioning, access, inventory, and operations workflows
- Manage device setup, software deployment, hardware shipping/receiving, and IT asset inventory
- Support change management and procurement, including cloud/IaC-related IT changes
- Train staff on IT topics and improve systems, documentation, and processes
- Participate in weekend on-call and after-hours response as needed
- Report directly to the IT Operations Manager
Requirements
- 6+ years in IT operations / systems engineering
- Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously improves what you own
- Strong across macOS, Windows, and Linux, including device lifecycle
- Hands-on with at least two MDM solutions: Jamf, Kandji, Intune, or comparable enterprise MDM
- Proven patch management experience, including testing, validation, and controlled rollout
- Experience with Google Workspace, 1Password, enterprise SaaS administration, EDR, and SSO / identity workflows
- Understanding of Zero Trust environments and good networking concepts
- Experience building and improving automations using scripting, APIs, and workflow tools such as n8n
- Working fluency in at least two programming/scripting languages
- Hands-on with cloud platforms (GCP and/or AWS) and IaC such as Terraform
- Based for Eastern Time coverage
- Available for weekend on-call round-robin rotation
- Fluent English, written and verbal
- Strong analytical and collaborative skills
Benefits
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
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Degree requirement
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