Manager leading quality audits, claims decision reviews, and strategic improvement projects for Medavie’s insurance operations. Guiding teams to improve service quality and customer outcomes.
About the role
- Revenue Operations Lead optimizing subscription sales, forecasting, and Salesforce processes for S&P Global’s 451 Research technology intelligence business.
Responsibilities
- Own Revenue Operations end-to-end for the 451 Research business line
- Manage a multi-million-dollar renewable book across 10–15 deals per month
- Oversee pipeline reporting, deal operations, revenue tracking, and go-to-market execution
- Run the deal desk, including review of non-standard terms, discount requests, and T&C redlines
- Manage approval flows and structure deals with ASC 606 / IFRS 15 requirements in view
- Build and maintain Salesforce reports and dashboards for pipeline reviews, forecast calls, renewal tracking, and closed-lost analysis
- Prepare product-level revenue forecasts and performance analyses
- Recommend price uplifts using channel and package-level data
- Manage product and price book data for Salesforce loading
- Track and report NRR and GRR metrics for the renewable book
- Provide sales and finance leadership with visibility into renewal health, churn risk, and subscription performance
- Serve as Salesforce SME and superuser
- Support migrations, datacenterHawk integration, and UAT for revenue technology initiatives including AI-assisted CPQ processing
Requirements
- 3–5 years of experience in Revenue Operations or Sales Operations within a B2B SaaS, technology research, data, or information services environment
- Accountability for commercial operations outcomes
- Ability to build Salesforce reports and dashboards
- Experience managing structured pipeline data across Salesforce Account, Contact, Opportunity, Quote, and Deal objects
- Working knowledge of ASC 606 / IFRS 15 revenue recognition principles
- Ability to build and maintain product-level revenue forecasts, NRR/GRR tracking models, and subscription performance analyses
- Ability to collaborate across Sales, Finance, Legal, Product, IT, and Order Management
- Bachelor's degree in Business Administration, Finance, Economics, or a closely related discipline (preferred)
- Experience with deal desk operations
- Experience with CPQ tools and AI-assisted commercial processing workflows
- Experience supporting CRM platform migrations or system integrations
- Experience managing Salesforce product catalogue and price book data
- Experience executing UAT cycles for CRM or revenue technology implementations
- Prior experience in technology research, enterprise IT data, or market intelligence
Benefits
- Health care coverage designed for the mind and body
- Generous time off
- Continuous learning and career development resources
- Competitive pay
- Retirement planning
- Continuing education program
- Company-matched student loan contribution
- Financial wellness programs
- Family benefits and perks
- Retail discounts
- Referral incentive awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Operations Analyst supporting RideCo’s cloud - based on - demand transit software for agencies and fleet operators. Troubleshooting customer issues, managing incidents, and supporting implementations on the night shift.
IT Operations Manager for FacilityOS, a unified facilities safety and operations platform. Leading secure internal IT services, Microsoft 365, and AI - enabled automation.
Director building Prosci's global services operations team for training and advisory delivery. Driving scalable execution, quality, client experience and financial performance across regions.
Bilingual Sales Ops Specialist supporting Arctiq’s professional IT and managed services business. Handling quotations, order booking, vendor coordination, client support, logistics, and reporting.
Technical Operations specialist building and QA - testing automated AI chat workflows at Wealthsimple, Canada’s financial innovator. Using SQL, Python, orchestration tools, and LLMs to improve operational reliability.
Senior Aviation Operations Advisor guiding Host Nation aviation, safety, training, and UAS integration. Supporting AAR's WASS program for U.S. Department of State aviation missions worldwide.
Operations Supervisor leading shift teams and optimizing production processes at Tenaris, a global manufacturer of tubular energy products. Ensuring safety, quality, compliance, and plant performance.
Sodexo operations director leading multi - site campus and corporate services across Ontario. Driving client growth, financial performance, service delivery, and team development.
IT Operations Specialist supporting and securing Alpaca’s global brokerage infrastructure. Managing endpoints, MDM, automation, patching, SaaS access, and Zero Trust operations.