Manager leading quality audits, claims decision reviews, and strategic improvement projects for Medavie’s insurance operations. Guiding teams to improve service quality and customer outcomes.
About the role
- Technical Operations specialist building and QA-testing automated AI chat workflows at Wealthsimple, Canada’s financial innovator. Using SQL, Python, orchestration tools, and LLMs to improve operational reliability.
Responsibilities
- Act as a hands-on workflow builder and quality owner within the Operations ecosystem
- Design, configure, and maintain automated operational workflows using orchestration platforms and custom scripting
- Define test cases, validate release readiness, monitor regression risks, and refactor or deprecate legacy workflows
- Investigate raw logs and database tables using advanced SQL and Python
- Identify failure patterns, isolate edge cases, and execute root-cause fixes on failed transactions
- Use modern LLM tools for structured data parsing, regex generation, error-log classification, and operational investigation
- Partner with senior engineering and operational stakeholders to translate process requirements into scalable technical implementations
- Challenge existing processes with data-backed technical arguments
- Build, test, and maintain automated workflows powering the AI Chat Platform
Requirements
- 1–3+ years of relevant technical experience in Technical Operations, Systems Analysis, Data QA, Software QA, or Workflow Automation
- Direct responsibility for building, troubleshooting, and maintaining data-driven processes
- Ability to write performant SQL beyond basic queries, including CTEs, window functions, and query optimization
- Foundational familiarity with Python or scripting for data manipulation
- Practical experience with workflow engines, API integrations, or orchestration platforms such as n8n, Workato, Make, Retool, or equivalent native workflow tools
- Engineering-minded QA instincts, including edge-case handling, monitoring, rollback plans, and system dependencies
- Applied AI fluency using LLM tools to parse unstructured error strings, structure disparate datasets, and validate logic
- Ability to communicate technically with software engineers and explain operational impacts to business partners
- Legally eligible to work in Canada
- Permanent residence in Canada
Benefits
- Top-tier health benefits and life insurance
- Long-term group savings with employer match, through Wealthsimple for Business
- 20 vacation days per year
- 4 wellness days per year
- Unlimited sick and mental health days per year*
- Work outside Canada for up to 90 days per year*
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
- Equity compensation for permanent employees
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