Manager leading quality audits, claims decision reviews, and strategic improvement projects for Medavie’s insurance operations. Guiding teams to improve service quality and customer outcomes.
About the role
- Bilingual Sales Ops Specialist supporting Arctiq’s professional IT and managed services business. Handling quotations, order booking, vendor coordination, client support, logistics, and reporting.
Responsibilities
- Work closely with Client Directors to understand customer projects and support day-to-day activities
- Participate in client meetings and presentations as required
- Identify and submit opportunity registrations and note potential vendor rebates
- Submit rebate claims as required
- Build strong and trustworthy relationships with Client Directors and clients
- Understand the individual needs of Client Directors and clients and effectively support the business
- Source products from manufacturers and distributors, obtaining pricing, lead times and availability
- Prepare quotations and templates
- Process sales orders according to Arctiq guidelines and submit them for processing
- Complete and renew applicable sales certifications
- Develop relationships with manufacturers and distribution contacts
- Coordinate and quote logistics required for delivery
- Initiate product returns within the assigned territory and submit them to Finance for tracking and closure
- Create timely and relevant reports
- Recommend operational and process improvements within Inside Sales
- Train and provide process guidance for new team members
- Handle special projects assigned by management
Requirements
- Minimum of 2-3 years of experience in a sales support position within IT
- Knowledge and experience working within IT channel
- University/College diploma/degree is preferred
- Strong organizational, verbal and written communication skills
- Ability to work independently or in team environment while functioning well under pressure
- Proficient in Word, Excel and PowerPoint
- Experience in Hubspot, ConnectWise Sell and Netsuite is a definite asset
- Fluency in French is mandatory
- Highly detail oriented
- Customer focused attitude
- Time management and organization skills
- Adaptability and ability to thrive in dynamic environments
- Team player
- Ownership and accountability for owed deliverables
Benefits
- Hybrid work arrangement
- Inclusive work environment
- Equal opportunity employer
- Interview accommodations and adjustments available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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