Manager leading quality audits, claims decision reviews, and strategic improvement projects for Medavie’s insurance operations. Guiding teams to improve service quality and customer outcomes.
About the role
- Sodexo operations director leading multi-site campus and corporate services across Ontario. Driving client growth, financial performance, service delivery, and team development.
Responsibilities
- Provide strategic leadership and operational direction across multiple client locations and service lines
- Lead and support Area General Managers, District Managers, Resident District Managers, and site leadership teams
- Build and maintain executive-level client relationships to support retention, satisfaction, and long-term growth
- Drive financial performance through budget management, forecasting, cost controls, and profitability initiatives
- Partner with Business Development teams on new business opportunities, contract renewals, service expansions, and client presentations
- Lead new account openings, transitions, and operational improvement initiatives
- Champion health, safety, compliance, and risk management programs
- Analyze operational and financial data to identify trends and continuous improvement opportunities
- Support talent development, succession planning, employee engagement, and performance management
- Ensure delivery of Sodexo standards, contractual obligations, and client expectations across all accounts
- Report to the Vice President, Operations
- Travel to client sites across Ontario and other regions as required
Requirements
- 10+ years of progressive operations leadership experience within food services, facilities management, workplace experience, education, healthcare, hospitality, or corporate environments
- Post-secondary education in Business, Hospitality, Facilities Management, Engineering, or a related field; equivalent experience will be considered
- Proven success leading multi-site operations, managing large budgets, and delivering strong financial and client outcomes
- Experience working within unionized and non-unionized environments
- Strong business acumen, financial management, strategic planning, and project management skills
- Exceptional relationship-building, communication, presentation, and influencing skills
- Demonstrated success developing leaders and building high-performing teams
- Proficiency with Microsoft Office Suite and business reporting tools
- Candidates based in the Greater Toronto Area preferred
- Ability to travel up to 50% of the time, including overnight travel as required
- Bilingualism (English/French) is considered an asset
- English language requirement
Benefits
- Annual incentive bonus eligibility
- Flexible work environment
- Competitive compensation
- Great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility and sustainability initiatives
- Employment equity and diversity commitment
- Accommodation available on request during the selection process
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