Collections Coordinator processing recoveries, payments, refunds and reconciliations for Tarion, Ontario’s new home warranty organization. Supporting Finance collections through Workday and administrative reporting.
AR
Business Collections Specialist – French, English
Posted last month
About the role
- Business Collections Specialist recovering commercial debts for Altus Receivables. Contacting debtors, resolving disputes, and negotiating payment arrangements remotely across Canada.
Responsibilities
- Collect payments and communicate with debtors to resolve issues
- Collaborate with clients, sales, and peers on delinquent accounts
- Contact debtors by phone, mail, or email
- Examine debtors’ financial situations
- Review documents and contracts
- Review and resolve disputes while establishing resolutions
- Adhere to compliance requirements
- Resolve cases through closure or escalation
- Make a minimum of 80 outbound/inbound calls
- Negotiate payment in full or secure payment arrangements
- Create urgency for non-paying debtors
- Work closely with the Client Support Representative to resolve disputes
- Meet or exceed monthly phone, activity, and fee quotas
Requirements
- French and English language proficiency
- Collections, sales, telemarketing, customer service, or call center experience preferred
- Basic proficiency with Microsoft Office
- Data entry and strong computer skills
- Excel preferred
- Critical thinking
- Basic math and writing skills
- Salesforce experience is a plus
- Strong attention to detail and goal-oriented
- Ability to de-escalate adverse situations
- Strong interpersonal, communication, and organizational skills
- Dependability
- Must live in Canada
Benefits
- Commission and bonuses
- Private benefit package with health, dental, vision, life, and disability coverage options
- RRSP plan option with company matching
- Generous paid time off policy
- Paid national holidays immediately upon hire
- Remote/telecommute work arrangement
Job title
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Experience level
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Degree requirement
No Education Requirement
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