About the role

Bilingual commercial collections specialist recovering business debts for Altus Commercial Receivables. Contacting debtors, resolving disputes, negotiating payments, and meeting phone and fee quotas remotely across Canada.

Responsibilities

Collect payments and communicate with debtors to resolve issues
Collaborate with clients, sales, and peers on delinquent accounts
Contact debtors by phone, mail, or email
Examine debtors’ financial situations and review documents/contracts
Review and resolve disputes while establishing payment resolutions
Adhere to compliance requirements and resolve cases through closure or escalation
Make a minimum of 80 outbound/inbound calls
Negotiate payment in full or secure payment arrangements
Create urgency for non-paying debtors
Work closely with the Client Support Representative to resolve disputes
Meet or exceed monthly phone, activity, and fee quotas

Must speak French and English
Collections, sales, telemarketing, customer service, or call center experience preferred
Basic proficiency with Microsoft Office, data entry, and strong computer skills
Excel preferred
Critical thinking skills
Basic math and writing skills
Salesforce experience is a plus
Strong attention to detail and goal-oriented approach
Ability to de-escalate adverse situations
Strong interpersonal, communication, and organizational skills
Dependability

Private benefit package with health, dental, vision, life, and disability coverage options
RRSP plan option with company matching
Generous paid time off policy
Paid national holidays immediately upon hire
Commission and bonuses