Collections Coordinator processing recoveries, payments, refunds and reconciliations for Tarion, Ontario’s new home warranty organization. Supporting Finance collections through Workday and administrative reporting.
AR
Business Collections Specialist, French, English
Posted 2 months ago
About the role
- Bilingual commercial collections specialist recovering business debts for Altus Commercial Receivables. Contacting debtors, resolving disputes, negotiating payments, and meeting phone and fee quotas remotely across Canada.
Responsibilities
- Collect payments and communicate with debtors to resolve issues
- Collaborate with clients, sales, and peers on delinquent accounts
- Contact debtors by phone, mail, or email
- Examine debtors’ financial situations and review documents/contracts
- Review and resolve disputes while establishing payment resolutions
- Adhere to compliance requirements and resolve cases through closure or escalation
- Make a minimum of 80 outbound/inbound calls
- Negotiate payment in full or secure payment arrangements
- Create urgency for non-paying debtors
- Work closely with the Client Support Representative to resolve disputes
- Meet or exceed monthly phone, activity, and fee quotas
Requirements
- Must speak French and English
- Collections, sales, telemarketing, customer service, or call center experience preferred
- Basic proficiency with Microsoft Office, data entry, and strong computer skills
- Excel preferred
- Critical thinking skills
- Basic math and writing skills
- Salesforce experience is a plus
- Strong attention to detail and goal-oriented approach
- Ability to de-escalate adverse situations
- Strong interpersonal, communication, and organizational skills
- Dependability
Benefits
- Private benefit package with health, dental, vision, life, and disability coverage options
- RRSP plan option with company matching
- Generous paid time off policy
- Paid national holidays immediately upon hire
- Commission and bonuses
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Degree requirement
No Education Requirement
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